Field Service Technician
il y a 2 jours
**How you´ll help us**:
As a Field Service Technician, you will
- Follow applicable health and safety instructions and regulations.
- Perform installation, commissioning, repair, maintenance and field testing (electrical and control) for String UPS and associated communication equipment.
- Support customer technical issues with Solplanet products by providing remote support or on-site support.
- Perform refresher activities as a result of Solplanet product developments.
- Complete operations on time and on budget.
- Represent the company at the sites and be a customer contact.
- Train customers or partners on commissioning, troubleshooting and upgrades.
- Verify compliance of equipment used.
- Follow defined and documented business processes and procedures.
- Issue intervention reports to customers and internally within the France and/or Europe organization.
- Contribute to the improvement of the overall activities and processes of the Europe organisation in order to improve customer service, become more efficient and obtain better brand recognition from customers.
- Achieve consistent customer satisfaction rates and respond appropriately to customer feedback on areas for improvement.
**Requirements**:
**Your background and skills**:
- Bac +2 Electrotechnical technics and / or Contrôle Commande.
- Electrical Hazards Training.
- Knowledge of inverters and the photovoltaic sector is preferred.
- Native in French, and Good English knowledge.
- Ability to interact with different departments (Sales, Products) and cultures.
- Willingness to take responsibility in the medium term.
- Adaptability and rigour.
- Willing to travel, national / international
**Your attributes**:
- Self-motivated and performance driven
- Excellent interpersonal and communication skills
- Can-do attitude and hands-on mindset
- Proactive, dynamic, solution and customer oriented
Status: Cadre
**Language**:
- French (required)
Work Location: In person
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