Onboarding Delivery Manager

**About Platform.sh**:
Adopted and loved by 16,000+ developers, 7,000 customers, and for nearly a decade Platform.sh has been providing out-of-the-box capabilities that serve as the launchpad for creative development teams' out-of-the-box thinking.

Platformers are a remote, global workforce, and we thrive in a multicultural team. We are committed to open source and an open, welcoming environment. Our team spans the globe and the experience spectrum. What's our commonality, our cultural fabric? A curious spirit and a thirst for knowledge; an eagerness for innovative ideas and cultures. We believe we can build anything together in an environment that frees you to do your best work.

Bring your expertise and enthusiasm to our growing, global organization. Your contributions, collaboration, and unique point of view are recognized and valued here.

**Impact of an Onboarding Delivery Manager**:
You play a crucial role in ensuring new customers successfully transition to Platform.sh. As an Onboarding Delivery Manager, you guide clients through their first steps on our platform, setting them up for long-term success. Your work directly impacts customer satisfaction, adoption rates, and retention by making onboarding seamless and efficient.

Beyond onboarding, you collaborate with internal teams to refine processes, improve efficiencies, and enhance the overall customer experience. Your ability to align business objectives with customer goals ensures that every new account maximizes its potential, driving both client success and Platform.sh's growth.

**What to expect**:

- **Customer onboarding management**:Guide and coordinate every aspect of the onboarding process, ensuring new customers are set up for long-term success on Platform.sh.
- **Project planning**: Develop and maintain detailed onboarding project plans, aligning with customer goals and timelines while collaborating closely with the Onboarding and Migration Specialist.
- **Customer communication**: Serve as the primary point of contact throughout the onboarding process, providing regular updates, addressing questions, and managing expectations with clarity and care.
- **Cross-functional collaboration**:Partner with sales, support, product, and engineering teams to ensure a seamless onboarding experience and alignment with customer needs.
- **Process optimization**:Continuously improve onboarding processes to enhance efficiency, scalability, and overall customer satisfaction.
- **Risk management**: Identify potential risks & challenges early, and proactively develop strategies to address them.

**What you bring**:

- **Project Management**: 3+ years of experience managing multiple projects in a customer-facing environment, with familiarity in project management tools like Jira or Linerar.
- **Customer-centric mindset**: Strong interpersonal and communication skills, with a proven ability to build and maintain meaningful customer relationships.
- **Collaborative approach**: Comfortable working across teams in a remote, global environment, fostering cross-functional alignment and shared success.
- **Empathy and care**: Ability to approach challenges from multiple perspectives, ensuring solutions are thoughtful and inclusive.
- **Effective communication**:**Strong command of written and spoken English.
- **Continuous improvement**: Proactively seeks opportunities to enhance processes and optimize efficiency.

**Where we hire**:
At Platform.sh, remote work isn't just a trend - it's our way of life. The freedom of remote work with the support of a diverse, global team has been our successful model for nearly a decade Our culture celebrates flexibility and collaboration, while we have team members in over 30 countries spanning every time zone, we are currently focused on hiring for this role in France, Germany and Spain, to enhance team synergy, we come together (at least) once a year in person, seizing the opportunity to connect, tackle challenges, and foster camaraderie.

**How we hire**:
We know that a great hire won't meet every requirement that we've outlined. If you can see yourself elevating the team, we want to hear your story. Few of us would be here had we not taken a chance.

You can expect 4 interviews on Google Meet to follow the order below. Should you successfully move through the entire process you will have the opportunity to meet with a variety of Platformers. Our goal is to ensure you can make the most informed decision on whether this role, and our culture aligns with what you're looking for in your future working environment.
- 45 Minutes with Talent Acquisition
- 60 Minutes with Hiring Manager (Senior Manager, Onboarding & Migration)
- 60 Minutes with Team (IC's)
- 45 Minutes with Executive (Director, Technical Services)
- All roles require background checks._

**What we offer**:
We're voted as A Best Place to Work by 96% of our employees, Forbes Top 30 Companies for Remote Jobs, and France Best Workplaces for Women

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