Claims Manager

Created in 2016, Free2Move simplifies mobility-related uses by offering a wide range of services to satisfy everyone's travel needs.

With Free2Move, you can rent a city car for shopping or for your stay in Italy ️ or book a car park during your weekend in Paris... all in one click, on our web/mobile platform

Born from the merger of the Stellantis Group and the start-up TravelCar, Free2Move, thanks to its agility and its spirit of conquest has managed to establish itself in just 6 years as a reference player to revolutionize the mobility of all travellers.

Having become the #1 reflex for more than 6 million users, Free2Move operates in more than 170 countries across 5 continents and is available in 30 languages and 26 currencies. 5000 partners trust us and several hundred thousand vehicles are available

If you want to join a team of +250 experts and bold international projects, then you're in the right place

You will evolve in an ultra-dynamic, innovative, agile, internationally-focused structure and integrate our talented ️teams️, full of ideas and motivation and with multidisciplinary skills, at the crossroads of the digital eco-system and the fast-changing automotive sector.
**JOIN US**
**It's exciting, you'll see**

In the operation team, we are looking for our new Claims manager.

**Your next missions**:
You are our customers' first point of contact in case of claims.

You negotiate, determine and settle the fleet claims within your pay-out limit. You report directly to the Team Lead Claims.

More specifically, you will be responsible for:

- Claims investigation, management, and further file processing according to our internal guidelines
- Check the existing insurance coverage for our fleet in case of claims
- Settlement in case of personal injury and material damage (examination of liability and damage amount, eventual recourse actions)
- Negotiations with the regulatory authorities (lawyers, repair shops, and other relevant experts)
- Interface (via phone, face-to-face, or in writing) to our SHARE NOW locations, external experts, repair shops, law firms, and insurance companies
- Europe-wide correspondence with repair shops and suppliers
- Conducting necessary enquires
- Other relevant tasks, such as the preparation of accident compensation statements or examination of the reasons for the complaint

**Expected skills**:

- Completed commercial or technical education (ideally in the insurance, service, or vehicle-related industry) or similar working experience; alternatively completed law or economics studies
- Excellent French & good English skills (both written and spoken)
- +2 years of working experience in a similar position
- Strong customer orientation & negotiation skills
- Proficiency in Microsoft Office, particularly Excel
- Familiarity with typical bases of claims, compensation payments, and relevant jurisdiction & a fundamental technical understanding of vehicle damages

**What we offer**:
Working at Free2Move means becoming part of a tribe in which the culture of performance rhymes with a good atmosphere. It is also:

- A start-up spirit supported by a large Group
- Depending on your mission, a possibility to work in full remote wherever you are, in hybrid or within our different offices ️
- The opportunity to revolutionize the uses of mobility with us
- A neat integration to start well
- Lots of possibilities for development
- Collaboration with multidisciplinary and international teams
- International projects to perfect your background
- An **attractive salary**:

- A **Swile** card to enjoy all the restaurants around you
- A **mutual insurance financed at 60%** and a providence in case of hard times financed at 100%
- An access to our **E-Learning **platform : for the development of languages and other skills
- **No-meetings days** to boost your efficiency
- Table football battles to relax ️

...This list is not exhaustive...

**Job type**:

- CDI within the head office in the heart of the 9th district in Paris
- To be filled asap

**Psst... **On vous file une combine :) Postulez, de préférence, en anglais