Sales Support Manager

**Your Team**:

- As Sales Support Manager, you will be in charge of carrying a part of the Revenue target for our SMB and Self-service customer base. You will lead a team of 4-5 Sales Support Specialists who engage directly with prospects and customers to drive small-scale deal closures, and promote customer satisfaction for our long tail of SMB customers. Your team plays a critical role in ensuring smooth onboarding, rapid issue resolution, and identifying revenue opportunities within our customer base._
- You will work cross-functionally with Sales, Customer Solutions, and Care teams to maximize the impact of this hybrid team across the customer lifecycle._
- This is a new team that will require a leader with a strong problem-solving mindset and a creative “can-do” attitude._
- Yousign values autonomy, ambition, cross-team collaboration and continuous learning. You will be able to expand the role to reach a variety of topics ranging from Inbound marketing, Product-led growth, and beyond, acquiring strong cross-team visibility._

**Your Missions**:
**Team Management**
- **Lead and coach a growing team of Sales Support Specialists based in Paris.
- Drive performance, motivation, and personal development.
- Build onboarding, enablement, and continuous learning frameworks.

**Operational Excellence**
- Ensure timely responses to requests for transaction, both on new deals and upsells, in line with SLAs.
- Drive execution and efficiency in ticket handling and inbound inquiries, by setting up workflows and cadences.
- Monitor KPIs such as Time-to-first contact, conversion from support to deal, and Revenue generation. Track weekly, monthly, and quarterly KPIs. Provide accurate forecasting and data-driven insights.

**Sales & Revenue Contribution**
- Oversee and improve deal closing processes for small commercial opportunities.
- Ensure team members consistently meet their monthly revenue and retention targets.
- Collaborate with Sales teams on pipeline routing and expansion opportunities.

**Customer Retention & Growth**
- Implement scalable practices to reduce churn and improve product adoption.
- Equip the team to identify upsell and cross-sell opportunities.

**Cross-Functional Collaboration**
- Work with Product and Customer Solutions to relay customer feedback and influence roadmap.
- Partner with Enablement and Ops to refine processes, tools, and reporting.

**Who are you ?**:

- Previous experience managing an SDR or inside sales team, ideally in SaaS;
- Strong coaching mindset with a track record of upskilling junior talent;
- Experience in customer-facing roles: support, inside sales, success, or account management;
- Confident with Salesforce for lead management, reporting, and analysis;
- Highly collaborative and organized, with strong prioritization skills;
- Fluent in English (French or another European language is a plus);
- Available to work from our Paris office at least 4 days a week. Relocation can be arranged.

**What will you find at Yousign ?**:

- A dynamic scale-up that puts people first
- A management style that encourages autonomy and cohesion, through common Objectives and Key Results (OKR)
- Top-notch work culture and methods
- Regular team events and bi-annual company meetings
- Numerous perks & benefits, such as: charity day offered, ESOP, remote equipment, private health and life insurance (Alan), learning & talent development advantages, CSE, Moka.Care subscription and more
- _Relocation package if needed_

**Recruitment Process**:
A first interview with _Florent Mirigay_, Talent Acquisition Manager

An interview with your future manager, _Aleta Noujaim_

A business-case

A final interview with _Fanny masson_, our CRO

**Equal Opportunity at Yousign**:
At Yousign, we embrace uniqueness and ensure every team member has an equal chance to contribute.

We offer equal job opportunities and maintain transparent, fair processes across the board, including pay.

Join us at Yousign, where our differences fuel creativity and strength — Let's leap into this amazing adventure together