Account Executive

Company Description

At Freshworks, we are creating a global workplace that enables everyone to find their** true potential, purpose and passion**, irrespective of their background, gender, race, sexual orientation, religion or ethnicity. We are committed to providing equal opportunity for all and believe that **diversity in the workplace creates a more vibrant, richer work environment** that advances the goals of our employees, our communities and our business.

Freshworks makes it fast and easy for businesses to **delight their customers and employees**. We do this by taking a fresh approach to building and delivering affordable, quick to implement, and designed software for the end-user. **More than 50,000 companies - from startups to public companies** - worldwide use Freshworks software-as-a-service to enable a better customer experience (CX, CRM) and employee experience (ITSM, HRSM).

Headquartered in San Mateo, California, Freshworks has a dedicated team **operating from 13 global locations** to serve customers, including Bridgestone, Chargebee, DeliveryHero, ITV, Klarna, Multichoice, OfficeMax, TaylorMade and Vice Media.

Freshworks transforms the way world-class organizations collaborate with customers and co-workers. The suite includes **Freshdesk **(omnichannel customer support), **Freshsales **(sales automation), **Freshmarketer **(marketing automation), **Freshservice **(IT service desk), **Freshteam **(HR management system).

**Job Description**:
As an Account Executive for Freshworks, you will be responsible for driving sales into new mid-size italian organisations. You will manage all aspects of the sales process, including contract strategies, business development, lead management, qualification, evaluation and closing. This role is quota carrying and commission based, and plays an integral role in our growth plans across the globe. This role will focus on our ITSM software technology.

Working hand-in-hand with our marketing team and our business development representatives, you will especially be responsible for the acquisition of new customers, the business development representatives (BDRs) will support you during the initial contact with potential customers and their qualification. You will be partially responsible for helping your team of BDRs become successful.

**Your Role and Responsibilities**:

- Develop a strategic plan to source and develop business opportunities within your assigned territory and to exceed your sales goals through stakeholder mapping, prospecting, qualifying, and closing opportunities
- Cultivate relationships with executive level decision-makers and strive to become a trusted advisor and a partner at your named accounts
- Generate specific opportunities at each enterprise account in response to customer requirements and unaddressed pain points
- Communicate constantly with other departments such as the marketing and pre-sales regarding the design and execution of campaigns to improve our internal and external processes
- Use and administer available resources effectively, e.g. steering the business development and presales representatives to reach your individual sales goals.
- Provide regular reporting of pipeline and forecasting to the Sales Manager
- Travel to customer locations and customer focused events regularly
- Educate yourself to become an expert in SaaS products, CRM systems, and our product suite

**Qualifications**:

- Diploma or Master’s degree desirable
- Minimum 2-4 years of sales experience; preferably in an outbound/field executive SaaS software sales environment. Domain knowledge in the field of SaaS, CSM, CRM or ITSM is advantageous
- Experience managing the sales cycle from business champion to the C-level
- Showed consistent overachievement of sales goals in a large geographic territory selling a technical product
- High degree of customer orientation, negotiation business terms in line-of-business, procurement teams and senior management
- Experience managing and closing complex sales-cycles; being expert managing sales cycles with 60-90+ days or contract values of 100K-250K+
- Highly motivated, with a driven personality and a positive attitude towards sales and CRM products
- Willing to go the extra mile with a strong work ethic; self-directed and resourceful
- Project credibility with knowledge of the customer service domain, and the potential of cloud as a game-changer in the enterprise. Understand complex customer requirements on both a business and technical level
- ** Fluent in Italian**

Additional Information
**These are some benefits you can expect from us in return**:

- Great opportunity to build the European presence of a fast-paced global growth startup from scratch
- Flexible career development path within an international environment
- Work closely with inspiring, supportive and interesting colleagues in an international team within a flat organizational hierarchy
- An experienced executive team of managers and experts