Client Service, Officer

Job Description
- Who we are looking for- You will be one of initial points of contact for a large client responsible for assisting on all aspects of operational and technical service to our client. You will forge and maintain an effective working partnership with the Client Service Manager, whilst taking into account internal business requirements. This team is the face of State Street and is responsible for ensuring the clients services’ expectations are met and exceeded through;- Exceptional inquiry management and responsiveness and;
- Ensuring clients SLA’s are met through
- Join us if making your mark in the financial services industry from day one is a challenge you are up for.- What you will be responsible for- As the Client Service Officer, you will:
- Assist the Client Service Manager with client relationships and sentiment via daily interaction with client counterparts in maintaining service levels and addressing a wide range of business issues
- Act as an escalation point for State Street services
- Respond timely and accurately to client issues and inquiries
- Assist opportunities to increase quality, productivity and control related to the service delivery model.
- Assist championing enquiries from / issues raised by various State Street organizations and follow through to ensure that client facing problems and issues are addressed
- Influence others in preparing various statuses, activity and performance reports for senior management
- Collaborate with STT’s middle and back office operations and provide input on plans to enhance operations
- Bi-weekly management of client facing issues including Operational Control Framework issues, reporting outages and reputation or risk impacting workstream items. Internal meetings are held to review updates and statuses with operational teams
- Develop to demonstrate proficiency as a MyStateStreet Product Champion and expanding expertise with State Street Enterprise platforms.
- Assist with data collection for various reports
- Ultimately responsible for the success of implementation / problem resolution
- Tactically use a broad array of communication vehicles to lead, direct and facilitate client service issues
- What we value- These skills will help you succeed in this role:
- Strong communication skills
- Detail oriented and accuracy
- Strong problem solving skills
- Ability to multi-task and ability to work under pressure/deadlines
- Education & Preferred Qualifications- 5 years’ experience in client service or relationship management capacity- A University Degree in banking/finance or related field
- Fluency in oral and written English and French.
- Strong collaboration and influencing skills
- Strong written and communication skills and ability to assist in presenting to clients and senior STT management.
- Strong sense of ownership and team spirit
- About State Street- What we do. State Street is one of the largest custodian banks, asset managers and asset intelligence companies in the world. From technology to product innovation, we’re making our mark on the financial services industry. For more than two centuries, we’ve been helping our clients safeguard and steward the investments of millions of people. We provide investment servicing, data & analytics, investment research & trading and investment management to institutional clients.- Work, Live and Grow. We make all efforts to create a great work environment. Our benefits packages are competitive and comprehensive. Details vary by location, but you may expect generous medical care, insurance and savings plans, among other perks. You’ll have access to flexible Work Programs to help you match your needs. And our wealth of development programs and educational support will help you reach your full potential.-
- State Street is an equal opportunity and affirmative action employer.