Security Functional Support Team Leader

As the world’s largest payment acceptance network, powered by 4,000 employees in more than 50 countries, we provide smart, trusted, and secure solutions with a local and international reach. Our solutions enable merchants to simplify payments, delivering speed, security, and flexibility to enhance greater customer engagement. With 45 years of experience, innovation is integral to Ingenico’s approach and culture, inspiring our large and diverse community of experts who anticipate and help shape the evolution of commerce worldwide. Our strengths in innovation are matched by the power and robustness of our platforms, the security of our solutions and the quality of our services. At Ingenico, trust and sustainability are at the heart of everything we do.

**Scope**

Within the INGENICO Global Solutions Development team and more specifically in the Solution Delivery and Regions Support team within the functional Support division dedicated to functional security aspects, we are looking for a Security functional Support team leader.

In this role, you will lead a group of Security technical specialists responsible for providing technical expertise to Ingenico Regional organisations on Payment Software and Systems Security aspects linked to Ingenico products and solutions (electronic payment terminals, key mass deployment and electronic signature (e-sign capabilities) in an international environment.

You will be in charge of leading a professional working group with other technical departments and Ingenico stakeholders regarding the day-to-day activities as well as possibility of improving the existing processes in the different phases of evolution and deployment of secure solutions.

**Responsibilities**

Team Management
- Manage functional security support team and organise internal know-how transfer within the support team.
- Drive the ‘Change Control Board’ with the different stakeholders be part of the DMB board.
- Ensure teams’ SLA and support KPI are met consistently.
- Design the operational flow for support within the team.
- Prepare training for team members across the product line available.
- Ensure team members are well equipped with the necessary knowledge for supporting tasks.

Liaison
- Work closely with Security and r&d department to ensure all the priority of the issues are well defined.
- Work closely with product marketing team to remain up to date on products and software offering.
- Work with R&D team to ensure all the products and solution offering are aligned.
- Work with project management team to ensure projects priority are correctly defined.
- Work with Operations team to support deployment of security solutions in a cloud environment, as part of the transformation of the company.
- Gather requirement with regional team to ensure all evolution and support requests are well aligned between the region and R&D for all new features, change requests and bug fixes.
- Lead the technical meeting and discussion between customer & R&D when needed.
- Drive ad-hoc / weekly technical support meeting with all regions for focus group on critical and blocking topics for immediate support.

Reporting
- Ensure efficient follow up of the backlog and ensure deviation is contained.
- Maintain a global dashboard of the support activity.
- Report to R&D development team field issues allowing to improve product definition.
- Report to management to ensure issues priority is alerted.

**Experience**

You have a master’s degree in computer sciences. You have 4-5 years’ experience as a developer and 2-3 years’ experience in technical team management.

English is a must as well as prior technical team management experience. Speaking other foreign languages will be appreciated.

**Technical skills**:

- Understanding of the coding flow of security schemes
- Ability to perform in-depth analysis on reported issues on embedded secure solutions involving hardware and software security modules.

**Additional important skills**
- Strong leadership & interpersonal skills
- Ability to effectively animate a technical support group to articulate issues and solutions in a multicultural and multi-functional organization
- Ability to collaborate with other teams and in a transversal manner.
- Quality oriented
- Self-starter mindset, proactive
- Ability to address a topic with a holistic understanding

**REASONS TO JOIN US **

You will work for a company that does everything possible to help you develop your potential and grow professionally (through personal development programs and training).

You will have access to a wide range of benefits including profit sharing, vacation bonuses and other interesting benefits offered by the Works council.