Android Development Support Engineer

il y a 4 jours

Alixan, France Ingenico Temps plein

**Ingenico** is the global leader in payments acceptance solutions. Our world-class terminals, solutions and services enable the global ecosystem in the new world of payments acceptance. We are the trusted technology partner to 1,000+ banks, acquirers, ISVs, payment aggregators and fintech customers and we deploy 40 million POS terminals around the world for retailers ranging from small merchants to some of the best-known global brands.

**SCOPE**:
**KEY RESPONSIBILITIES**:

- Meet the Service Level Agreement put in place with the customer,
- Investigate technical issues reported by customers/integrators
- Log and track the progress of each issue ensuring excellent communications with the customer
- Work closely with regional and central Ingenico R&D to offer quick resolutions
- Lead customer support calls and meetings on technical issues and discussions
- Be competent at loading Ingenico terminals with software packages and key injection processes
- Occasional customer site visits to support and participate in technical investigations
- Support pre-sales and development opportunities as well as post-sales and customization activities
- Manage workload and multiple activities by effectively balancing priorities and setting client expectations
- Deliver work tasks on time and to a consistently high standard
- Demonstrate creative and dynamic approach to problem solving

**SKILLS/COMPETENCY SPECIFICATION**

**Technical skills**:

- Junior level software development Mobile environment,
- Knowledge or interest on Android Tools / ADB / Java or Kotlin
- Requirement analysis and workload estimates.

**Other important skills**:

- Problem solver mindset
- Development management tools.

**Behavior skills**:

- Interest in technology and keeping up to date on tools and practices
- Good communication towards team, project managers.

**Languages**:

- Able to communicate in English and French.

**Education Qualifications / Experience Requirements**:

- 2 to 5 years experience
- Bachelor or master’s degree in Computer Science, Information Technology or Computer Engineering.

**Based in Valence**

**REASONS TO JOIN US **

**You will work for a company that does everything possible to help you develop your potential and grow professionally (through personal development programs and training).

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