Supply Chain Business Process Referent

A family-owned company, bioMérieux has grown to become **a world leader in the field of in vitro diagnostics**. For 60 years and across the world, we have imagined and developed **innovative diagnostics solutions** to **improve public health**. Today, our teams are spread across 45 countries and serve 160 countries with the support of a large distribution network.
Come and join a family-owned global company with a long-term vision, and a human-centered culture.

Our Supply Chain Performance department is looking for a 12 month fixed term contract for a replacement - Supply Chain Process Referent.

The Supply Chain Performance department is accountable for the robustness and efficiency of Supply processes.

The department drives Supply Chain transformation through a roadmap of projects worldwide, with the constant objective of improving customer satisfaction, reaching operational excellence and supporting business development. The department is also accountable to deliver and maintain the relevant KPIs to measure and improve the overall SupplyChain performance of the company.

We are actively looking for a Customer Supply Process Referent to support, improve and transform the following processes: Sales Order Management, Available-to-Promise, Logistics complaints.

**What will be your mission at bioMérieux?**

As Process Expert, for the Customer Supply domain, reporting to the Business Process Owner, you develop expertise on several processes and tools:

- Customer Order creation and processing
- Multiple entry channels management: manual, EDI, E-Commerce, OCR
- Communication with customer and order tracking all along the process
- Customer satisfaction management (surveys, etc..)
- Available To Promise
- Stock allocation and portfolio prioritization
- KPI reporting (order recording performance, order quality )
- Interactions with other Supply Chain operational processes
- Logistics complaints
- Main tools: SAP ECC, Sales Force

With the expertise on the processes and the solutions supporting them, you will:

- Leverage users’ knowledge within the organization: you identify training needs, contribute to establish documentation, from process description to user instructions to support it
- Animate a worldwide network of key stakeholders known as “Key Partners community”, to share best practices, review pain points, prioritize the improvement effort and communicate changes
- Ensure proper usage of systems, by understanding the underlying business processes
- Work closely with the IS team and Process Referents from other domains to deliver, maintain, troubleshoot and enhance system functionalities
- Proactively propose opportunities to optimize the process you are responsible for and implement some of them with a continuous improvement mindset
- Collaborate with the different project leaders to bring your expertise as a support of projects, mainly during the design, testing, and hypercare phases. This task will represent around 50% of your workload

**Who are you ?**
- Master Degree, you have a minimum of 5 years of operational experience as an actor or owner of the Quote To Invoice process in an international context
- You have good communication skills necessary to harmonize processes, reach consensus and propose innovative solutions
- You are customer centric, and see the order management process becoming a differentiating experience for our customers
- You have a strong capacity of analysis and sense of support
- You have a strong background on SAP and systems in general
- You are comfortable in a multi-cultural environment, including to animate a community
- A fluent level in English is mandatory

The company is currently managing more than a million of customer orders every year, we are taking a turn into digitalization in a context of transformation of the Supply Chain, with a key objective to improve customer satisfaction.

If you wish to live this journey, to join a dynamic team and to contribute to the company transformation, this role could be a good opportunity.