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Customer Support Engineer
il y a 3 semaines
A fast-paced, highly successful global company, a hidden champion, located at the heart of Karlsruhe (Germany), Budapest (Hungary) and Seoul (South Korea) is looking for exceptionally talented and bright Support Engineer & Project Leader.
With a team of 200+ international people, we are creating embedded and cloud software for the next generations of In-Vehicle Infotainment (IVI) systems. The company's customers are top branded automotive companies around the world.
**Position** Description**:
You will be part of Department of Customer Project Management. As a Customer Support Engineer and Project Leader, you will work directly with customers for the successful integration of a product portfolio.
You will contribute to complex projects and have the opportunity to lead standard ones. You will work to ensure that the company delivers customer projects according to agreed targets (scope, schedule, quality) and that the implementation complies with company standards.
This role requires an energetic and motivated individual who works well in a fast-paced, dynamic environment.
**_This position implies relocation to Germany or Hungary._**
**Responsibilities**:
- Provide first-line technical customer support, analyse and solve customer issues;
- Manage small-scale customer projects throughout the project life cycle, including planning, schedules, resource allocation, scope, risk, and change management;
- Plan, manage and test customer releases;
- Proactively identify, prioritize and drive the resolution of project and customer issues.
**Experience & **Skills**:
- Bachelor’s degree;
- Understanding of software engineering processes with complex technical issues;
- Significant experience in a similar role;
- Experience in managing small-scale projects;
- Very good knowledge of C and C++ programming languages;
- Self-motivated, proactive and able to work under mínimal supervision;
- Excellent communication and interpersonal skills for efficient collaboration with internal and external stakeholders;
- Well-organized with high attention to detail;
- Interest in next-generation multimedia;
- Proficiency in English.
**Conditions**:
- Friendly team;
- Interesting projects;
- Work in an office in Budapest or Karlsruhe;
- Relocation to Budapest or Karlsruhe is possible.
