Customer Support
il y a 6 jours
**What do we believe in?**:
At BeReal, we are building the first social network where people spontaneously share their real life. No filters. No followers. Just friends, sharing with each other. On BeReal, you discover your friends' real lives and get closer to them
Since the beginning we passed from 10K daily active users in March 2021 to 5M+ now. To help us to grow fast, we are backed by some of the best VCs.
BeReal is a fast-paced environment with ambitious, committed, and caring colleagues. We are a small team of 25 people all around the world. You will be happy with us if you are looking for a place to grow both technically and as an individual.
**What will you do?**:
We are looking for an exceptional Customer Support professional who is passionate about improving customers' experience and who will help BeReal to scale to 100M+ satisfied users.
**As a Customer Support Specialist you will**:
- Critically analyze and respond to user feedback, ensuring a quality user experience.
- Synthesize the feedback received from users, working closely with QA engineers to simplify the implementation of fixes by the developers.
- Be responsible for keeping a comprehensive log of all major new and existing product bugs discovered through customer feedback.
- Have knowledge of Zendesk is a plus but not required
- Working across both French and English
- **_This role will be based from our office in Paris, so you need to be based in Paris with to available to come into the office everyday_**
**What you'll bring**:
- Based in Paris with 3+ years of experience with similar responsibilities in a fast-growing B2C startup.
- Strong desire to grow and learn.
- Ability to troubleshoot problems and articulate complex solutions for the benefit of our users.
- **_You are someone with strong English and French communication and documentation skills, our team is international_** (Spanish is a plus too)
- But most of all, you believe in our mission and are motivated to join the journey for the long run.
**How do we work?**:
We provide:
- Competitive compensation and equity for full time employees (we want you to have ownership in the business).
- Anything that can help you grow in your role or beyond, it's on us.
- 100% health coverage for you, and equal parental leave policy.
- Pension.
- Generous vacation (everyone needs meaningful time off).
- Pick your work material - whatever supports you to do your best work.
**Our First Principles**:
- Extreme Ownership
- Transparency
- Authenticity
We are building a small team from scratch and are determined to build the most trustful social network to connect people together. So if you recognize yourself in this description, please contact us to introduce yourself.
- P.S: We are building a diverse team. It's OK if you don't tick all the boxes. If you're talented and highly motivated, we'd still like to hear from you_
-
Customer Support Specialist
il y a 2 semaines
Paris, France MotorK Temps pleinWho are we? MotorK is the leading sales and marketing technology company in Europe, specialising in the automotive sector. At MotorK, our mission is to empower manufacturers and dealerships to sell more with innovative, cloud-based products and services to offer the best digital customer experience. We are on a fast and ambitious trajectory and serving 90%...
-
Customer Support Specialist
il y a 2 semaines
Paris, France TRAACKR Temps pleinCompany Description Traackr is a global SaaS technology company providing a data-driven influencer marketing platform that marketers use to optimize investments, streamline campaigns, and scale programs. Our customers range from some of the world’s largest companies in the beauty and personal care space to digitally native indie brands which have all made...
-
Customer Support Specialist
il y a 1 semaine
Paris, France L-Acoustics Temps pleinReporting to the Head of Customer Service, EMEA, the Customer Support Specialist will be responsible for providing exceptional service and support to international customers. This role involves answering customer inquiries by phone and email, troubleshooting problems remotely, offering solutions, and providing detailed product information. Based in our...
-
Customer Support
il y a 10 heures
Paris, Île-de-France Wingly Temps pleinWho are we?Wingly is Europe's leading flight-sharing platform, connecting private pilots with passengers seeking unique, affordable, and memorable flying experiences. Since 2015, we've been operating across Europe with a mission to make aviation more accessible while promoting a more sustainable future, we're proud to be the first platform to offer electric...
-
Customer Support Specialist
il y a 2 semaines
Paris, France Essence Coaching Group Temps pleinCustomer Support Representative - French English Are you a French‑speaking professional with a passion for exceptional customer experience and technical troubleshooting Were looking for a dedicated Customer Support Representative (French English) to join our international team in Bulgaria. This is your chance to be part of a dynamic multilingual...
-
Customer Support Specialist
il y a 10 heures
Paris, Île-de-France Gamdom Temps pleinGamdom, a leading Cryptocurrency iGaming operator, is expanding its fully remote team and is on the lookout for tech-savvy individuals who are passionate about customer support. If you're eager to learn, open-minded, and thrive in a dynamic environment, we want to hear from youPosition Overview:Join our growing team as a Customer Support Agent, where your...
-
Customer Support Specialist
il y a 4 jours
Paris, France PARTECH PARTNERS Temps plein**What Will You Do?**: - We are seeking a motivated and customer-focused individual to join our team as a Customer Support Specialist. In this role, you will provide exceptional support to our customers, ensuring their success and satisfaction with our SaaS platform. You will collaborate with internal teams, resolve technical issues, and act as a customer...
-
Customer Support Advisor
il y a 1 semaine
Paris, France Cross Border Talents Temps pleinAre you ready to live and work under the Greek sun We're hiring multilingual Customer Support Advisors for a leading global company based in Greece! Whats in it for you: Full relocation support (flight accommodation help) Competitive base salary monthly bonuses Work for world-famous brands Paid training & great career growth opportunities What we need:...
-
Customer Support
il y a 2 semaines
Paris, Île-de-France wingly Temps pleinWho are we?Wingly is Europe's leading flight-sharing platform, connecting private pilots with passengers seeking unique, affordable, and memorable flying experiences. Since 2015, we've operated across Europe with a mission to make aviation more accessible while promoting a sustainable future — we're proud to be the first platform to offer electric flights...
-
Customer Support
il y a 6 jours
Paris, Île-de-France Tessan Temps pleinContexte :Tessan, start-up française spécialisée en télémédecine avec pour objectifs de lutte contre les déserts médicaux, se développe dans toute la France (avec plus de 1500 dispositifs déployés en moins de 5 ans, et ce n'est qu'un début ). Notre objectif ? Permettre à chaque français d'avoir accès à un médecin à moins de 15 minutes de...
