Trust & Safety Specialist (Flex/remote)

**Our mission \uD83D\uDE80**

**Our journey \uD83D\uDCA1**

We want all our actions and decisions to bring us closer to achieving our vision: building and scaling technologies that make sense to us, to our customers and their end users. Scaleway is the challenger nobody’s expecting.As our business scales, the customers and developers we serve are increasingly diverse and global. Giving them an unbeatable experience is central to our business strategy and value proposition. To better understand them, we've discovered that the best way to deliver the highest value and performance is by incorporating a well-rounded team that leverages diverse perspectives, knowledge, skills, and cross-cultural understanding.

**Our values \uD83D\uDC9C**
- Singularity_: We do it our own way.
- Community_: One company, one culture
- Adventure_: Level up if you dare, never stop innovating.
- Leadership_: Be the leader you want to follow.
- Excellence_: We want to be customers' first choice as a cloud provider.
- Rock_
- Solid_: You can always count on us

**About the job**

As a Trust and Safety Specialist, you’ll work in many areas: security alerts (Spam, Phishing, Malware etc.), security (Bruteforce, ScanPort etc.), risk (fraud etc.), and legal and regulatory matters (LCEN - law for confidence in the digital economy, DMCA, copyright, libels etc.)

You will analyze clients’ accounts to identify fraudulent activities and establish profiles to communicate to technical teams whose role it is to improve automated processing tools and perform analyses on the various documents.

You will be responsible for our clients’ accounts and our infrastructure’s security.

You will monitor our network’s reputation to solve incidents, alerts and clients’ issues.

**Preferred qualifications**:

- Autonomy and teamwork
- Inquisitiveness, reliable analyses, cross-checking
- Observation and flexibility
- Solid anomaly analysis and problem-solving skills, logic
- Solid ability to collect, analyze and summarize essential information for business management on a daily basis
- Reactivity and adaptability to procedural changes
- Offering recommendations in connection to security alert checks
- Organization and attention to detail while managing and monitoring LCEN and DMCA requests
- Ability to determine whether a client is eligible to quotas or additional services
- Good customer service skills, able to reassure and guide clients during the problem-solving process
- Very good command of English and French

**Responsibilities**:

- Deal with a high number of security alerts
- Analyze accounts and payment methods
- Implement the general terms and conditions of sale, and providing precise and reliable information to our customers
- Identify trends in security alerts and fraudulent activities upon which you base your recommendations
- Ensure that the reputation of our IP addresses is monitored, and taking action in case IP addresses are blocked
- Manage and monitoring LCEN and DMCA requests
- Interact with the various stakeholders surveilling copyright infringements
- Manage the procedures associated with each agent (ALPA, NAGRA, etc.)
- Decide whether a client is eligible for quota increases or access to additional services

**This position can be either**:

- Based in our offices in Paris (France), partial remote is possible

**Recruitment Process**:

- Screening Call
- Manager Interview
- Team Technical Interview
- HR Interview

**#LI-Hybrid**

On average our process lasts 2-3 weeks days and offers usually follow within 48 hours \uD83E\uDD1E**To learn more about us \uD83C\uDF10**Scaleway website \u007C Scaleway’s blog\u007C Scaleway on Twitter