Client Advisor

**ABOUT BYREDO** - "Beauty can be many things to many people. Our job is to inspire people to be themselves."_ Ben Gorham, Founder and Creative Director of Byredo. The European luxury brand BYREDO was founded in Stockholm in 2006, with an ambition to translate memories and emotions into products and experiences. BYREDO creates and develops a range of products such as fragrance and make-up but also Byproduct, the brand category for any non-beauty projects. BYREDO is reinventing the world of luxury through a new approach, where creation is led by emotions, expressing a full and limitless brand universe. BYREDO is sold in more than 40 countries in a very high-end exclusive network worldwide, with a growing presence online and a strong focus on Ecommerce activities. We believe that through creativity, we’re able to develop timeless products, both meaningful and inspirational, to people and their lives. We believe that only great people can design & bring those beautiful projects to life. We believe in talents vs profiles, in experience vs education, in diversity vs boundaries. We believe that only powerful teams can lead together the growth of the company, and therefore, we are highly committed to our people. At BYREDO we come as we are, with the intention to learn from each other and go beyond business objectives. **ABOUT THE JOB** The Byredo Client Advisor is a key brand ambassador towards the client. He / she is a sales professional in the fragrance / beauty / luxury goods sector and assures his / her professionalism at the service of the corporate image and of the client’s satisfaction and loyalty. He / she contributes actively to the store sales and to achieving the set quantitative and qualitative objectives. **WHAT YOU WILL DO** SALES - Be constantly up-to-date regarding market trends, knows and monitors competition. - Manage sales and optimizes each step of the sales process. - You will perfectly adopt the Byredo client experience and selling ceremony. - Welcome and recognize regular customers. - Scope out the customer’s needs, both expressed and hidden and place the client at the center. - You will present and add value to the product range. - Describe, recommend and contextualize the product offer. - You will check customer requirements while the product is being tried and respond to any further requests. - You will promote cross selling and additional sales, be driven to exceed KPI objectives ensuring the highest quality of sales and client experience. - You will ensure customer loyalty by collecting the customer’s information through the appropriate tools. - You will accompany the customer to the cash counter, prepare the packaging and, manage the payment. - Thank the customer, accompany the customer to the exit, say goodbye and replace the item sold where applicable. - Participate in regular store meetings and contribute to the retail action plan. CUSTOMER MANAGEMENT AND CRM - Capture customer data into the company’s CRM tool with the purpose of connecting to the client, maintaining and developing the relationship offering a personalized approach. - Know how to create and consult the customer’s profile, use the CRM tool in order to connect with clients and build a long-term relationship. - Ensure that the after-sale service is carried out with the same spirit as the sale, following company standards in maintaining customer satisfaction and loyalty in order to promote the Brand image. - Deal with complaints, with the support of a manager, if necessary. - Take full advantage of all contacts with customers in the Store to promote both the Brand and the Product. - Convey all information collected about customers to the management. - Follow-up on customer requests. - Host appointments for make-up consultations. PRODUCT - Takes part in all in-store product presentations (of all product categories). - Has an in-depth knowledge of all the products in the assigned Product range and is always up-to-date on the whole Product range in the Store. - Forwards to Store Management requests and feedback received from customers on the various products. - Ensures the correct management (cleaning, care, replacement, etc.) of the products in the entire store. VISUAL SET-UP - Constantly maintains product display in perfect conditions according to the company’s guidelines and points out any necessary correction to increase sales. STOCKROOM - Knows available products in stock in order to maximize sales. - Helps in receiving stock and in maintaining the stockroom according to standards at all times. - Participates proactively in the year-end, sector and rotational stock take process by product category. THEFTS / LOSSES - Keeps the assigned position in order to prevent thefts, cooperating with his/her colleagues if he/she needs to leave it. - Correctly performs the cycle counts and point out to his/her Supervisor any possible discrepancies. - Promptly informs his/her direct supervisor of any l