Customer Success Manager-dach

At Nosto, we believe shopping should be personal and our people work to the best of their abilities to ensure retailers and brands are providing the best eCommerce experiences their customers deserve. With a global team spread across nine cities and seven countries, Nosto is a melting pot of backgrounds, personalities, and expertise. As a team of self-motivated, compassionate individuals who all get excited to make shopping just a little bit more fun, we set our goals high and we always make sure to have some fun on our way to reach them.

**Nosto is looking to hire a German and English-speaking Customer Success Manager to join our International team.**

As a Customer Success Manager, you will be part of the commercial team in the DACH Region, based in either Berlin or Paris. You will liaise with both Sales and the Product Team - guaranteeing the growing international Nosto clientele a professional experience with Nosto and maintaining Nosto’s position as the global leader in personalization.

You will work closely with SMB and Mid-Market clients using Nosto to make sure all steps of the technical implementation are handled flawlessly. You act as a consultant to the client, making sure best practices are followed. This includes hosting webinars on Nosto and CRO, producing material on personalization and product improvement projects and providing technical support for customers’ tech teams.

**Responsibilities -**
- Empower our SMB and Mid-Market clients to reach their goals using Nosto’s Personalization Platform, Visual UGC, data-based strategy suggestions, and our partner network
- Own the entire SMB and Mid-Market client lifecycle after onboarding, including training, retention, growth & satisfaction
- Engage a large portfolio of SMB and Mid-Market clients and build personal relationships with key people in the organizations
- Identify and act on win-win expansion opportunities for additional client investments
- Maintain a high average NRR rate within the personal portfolio of Mid-Market clients
- Relay valuable feedback and insights from the market to the product team
- Deliver keynotes and webinars on different aspects of personalization
- Create customer heroes & advocates, and work proactively with marketing to tell their story
- Run effective Quarterly Business Reviews with your portfolio of SMB and Mid-Market clients.

**Requirements - what we expect from you**:

- Combination of an analytical mindset (distilling big challenges into core components) coupled with a creative spirit (seeing multiple possible solutions)
- Deep understanding of eCommerce, its ecosystem (e.g. Platforms), and drivers (e.g. Conversion rate optimization)
- 1 Year of Customer Success Experience either in a similar, junior, or complementary role
- Excellent communication skills: active listening, persuasive writing, and presenting
- Ability to challenge clients' assumptions while maintaining absolute service-mindedness
- Ability to disseminate complex information in tangible and digestible ways
- Ability to own your book of business, including the ability to balance competing priorities and manage several time-sensitive issues with mínimal direction in a fast-paced environment
- Fluent in English and German; additional European language is a plus

**What we respect**:

- An entrepreneurial personality: you will be part of the core team building something completely new and delivering it to exciting and innovative online businesses and brands
- Good understanding of HTML, CSS, and Javascript
- Understanding of Google Analytics or any other web analytics tool
- Passion for emerging technology and/or retail

**What we offer**:

- Fast learning of all the aspects of e-commerce
- Working with a state-of-the-art product and delivering it to exciting and innovative D2C brands.
- A great team consisting of highly experienced professionals with rich backgrounds in Tech, eCommerce and Data Science
- A job that gives you independence and autonomy and the opportunity to make a real difference in a fast-growing company.

**Nosto Supports Workplace Diversity**

We are committed to Equal Employment opportunities without regard for race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or veteran status. If you have a disability or special need that requires accommodation, please let us know.

**Employment type**: Permanent

**Benefits**:

- A great office in central Berlin
- Urban Sport Club Membership (M)
- Monthly transport ticket
- Latest Apple Devices
- Awesome team members from all over the world
- 26 paid vacation days per year
- Health benefit

Nosto Solutions GmbH
- Founded in Helsinki in 2011, Nosto enables online retailers to deliver their customers personalized online shopping experiences at every touch point, across every device. Over 25,000 ecommerce professionals in over 100 countries are using Nosto to grow their business and delight thei