Customer Support Coordinator

il y a 17 heures

VilliersleBel, France Gilson Temps plein

**MISSION**

**ESSENTIAL DUTIES AND RESPONSIBILITIES**

**Sales Support**
- Provide outstanding customer support by efficiently coordinating and answering customer questions regarding order status, stock availability and pricing
- Develop basic technical knowledge of products and procedures and be able to provide 1st level of technical support
- Update CRM with relevant information
- Support quote process using our CRM system
- Perform local purchasing for third party and or office material
- Manage back orders and billing disputes
- Manage customer inquiry cases and complaints in our CRM system
- Perform credit collection
- Comply with defined standard operating procedures, safety regulations, and quality certificates
- Bring Voice of the Customer to all relevant Gilson departments to ensure customer satisfaction

**Service** **Support**
- Pipette after-sales management (quote, restart, invoicing)
- Support the customers, sales managers, and the service teams for on-site interventions
- Get involved in annual spares and rotating inventories

**EDUCATION**
- Post Graduate School

**WORK EXPERIENCE**
- 1 year experience in similar position

**SKILLS OR KNOWLEDGE**
- Customer focused
- ERP sales and distribution module & CRM expert use
- Ability to create seamless relationship with customers to increase their loyalty to Gilson
- Expert in Office Suite
- Computer operation/data entry skills
- Excellent typing skills
- Proficiency in English and French (read, write), German would be appreciated
- Knowledge of Incoterms, export procedures and documentary credits.

**PHYSICAL ABILITY**
- Requires good or corrected vision
- Ability to communicate verbally

**OTHER**
- Regular attendance and punctuality
- Ability to work well in a team
- Ability to acquire new skills and to accommodate change in the workplace
- Ability to work in fast-paced environment
- Excellent organization skills

Pay: From 1.00€ per year

Ability to commute/relocate:

- 95400 Villiers-le-Bel: Reliably commute or planning to relocate before starting work (preferred)

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