Techincal Customer Support

il y a 1 semaine

ChoisyleRoi, France Fedrigoni Temps plein

Ready To Deliver An Outstanding Customer Experience?

At Fedrigoni, we have a strong ambition to amaze the world - by transforming our industry, achieving new levels of innovation, elevating creativity, and building a sustainable future while growing rapidly. We want to reinvent the boundaries of what our industry can do.

We’re empowered to make that happen. Taking responsibility. Taking ownership. Taking risks. Yes, the journey can be challenging, yet we are supported and empowered to perform. We are trusted to be accountable and responsible for our decisions. Everyone gets to push their potential to the full.

At Fedrigoni you will
_discover extraordinary*_
- every day._

The role designed for you:
- In this role, you will provide technical support for customers and end-users including problem-solving, root cause analysis, recommendation of new product development, and support for product trials at converters and end-users premises- Also, organize immediate customer/end-user visits or remote support in case of complex technical claims and technical consultancy- You will do product training for customers as well as for internal functions- The function you will develop also includes gathering customer inquiries for their technical and commercial feasibility in order to initiate new product development projects in alignment with company processes- You will be responsible to provide an understanding of customers’ and end users’ needs and drive innovation by proposing the development of current solutions- And finally, to present new product portfolio and technical capabilities to customers in cooperation with the Commercial team

The attitudes and skills we’re looking for-
- You are an excellent problem-solver, with organization, and communication skills to build strong relationships with internal and external functions (spoken and written)- You have accountability, engagement, and high motivation at work with the ability to work under pressure- You have the ability to build customer loyalty and foster a customer-centric team environment- You are available to travel frequently- You are fluent in French and English. Spanish / Italian will be a plus

What you can expect from our selection process

Interview with the Head of Customer Success and HR Business Partner.

Based in: France

Ready to start your new exciting journey with us? Come Discover Extraordinary* Every Day.

We are happy to make any reasonable adjustments to the recruitment process to accommodate your needs.

We are committed to ensuring that every person feels connected, that their uniqueness is valued and celebrated and that everyone feels that they belong. This is why providing our people with a flexible and welcoming work environment is one of our top priorities.

Learn more about life at Fedrigoni:

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