Regional Service Manager

Your mission Hey there and welcome to your new Opportunity with Sungrow. Being a Regional Service Manager for the "Grand Nation" of Liberté, égalité, fraternité is an exciting task, since you are the superhero our clients need. You know what setup of our solutions will satisfy their needs, therefore, these here are your most important task: - You will be leading a team of Field Service Engineers in France. The team members are visiting our customers all over France and are solving technical problems concerning our products - photovoltaic inverters -. - Project Management for commissioning services. - Ensure operational procedures, processes and practices are well defined, documented, and consistently applied, registered, and followed. - Ensure up-to-date documentation and processes for existing and coming service contracts and agreements. - Take care of Health & Safety on behalf of service for the country and ensure all team members follow the regulation - Support EMEA Service Management by participating in improving overall activities - Support EMEA Sales by attending and participating exhibitions. - Negotiate and work on customer contracts for Service level agreements. - Deliver support and contribute service solutions for Sungrow customers as a point of contact. - Achieve consistent customer satisfaction ratings and get better brand recognition from customers. - Take responsibility for customer escalations and act as a point of escalation. - Take over randomly on call duties, partly on weekends. Surely, you are free to develop into this role, give it your "own spin". This is not only a job - it is a just cause that will fill you with satisfaction every day **Profile**: You are seeking your next step in your career, you like being outdoors, erecting great projects and be part of the idea of a "Clean power for all" Several years’ experience working in similar function. - University degree in Electrical Engineering or similar or Technician electrical engineering with several years of working experience mandatory. - Several years of workig experience in the renewable energy sector - preferably in the Photovoltaic industry - or electrical engineering sector in a similar role mandatory. - Experience In working with contracts and contract negotiations. - Management experience would be desired. - Experience In establishing processes. - Basic Project management skills. - Hands on and onsite experience. - Experience with Health & Safety regulation of France. - Fluent French and English language skills mandatory (both C1). Daily business languages will be French and English. - Soft skill for Interactivities between different departments and cultures. - Willing to take ownership and responsibility. - Travelling national and international (Europe). - Vaild driving licence for France. Why us? But the true topic for this decade lies in energy We are more than happy to state that not only We are leading this discourse, we also offer the fitting solutions for it. We have the strongest PV-Inverter R&D there is and became the world\'s biggest Inverter Manufacturer, which we are extremely proud ofAnd now, for this decade, we are increasing our game, and You, You might become part of it Besides that, many things await You: - Opportunities for Career advancement - Bonus payment based on pre-agreed and signed KPI agreements - A multinational team awaits You with lots of european and transeuropean exchange - Possibility for technical and commercial knowledge increasement in regard to string inverters, central inverters, inverter stations including transformer and switch gear and storage solutions - Technical and commercial training in our headquarter in Germany and even visits to the big R&D facility in China