Service Manager
il y a 2 semaines
Position Overview As the Aftersales Manager for Sunmi France, based in Lyon, you will oversee aftersales operations and ensure exceptional customer service for our innovative IoT products and solutions. You will manage a team of customer support specialists and service technicians, handling warranty claims, repairs, and technical assistance while continuously improving customer satisfaction. This key leadership role directly impacts the customer experience and supports Sunmi’s expansion in the region. Key Responsibilities Promote company service policies, processes, and models within the region and collaborate on localized service policies to meet local market needs and compliance requirements. Establish and daily manage service centers, monitor SLAs, analyze work order data, plan spare parts, manage settlements, and drive customer satisfaction. Develop, empower, coordinate, sign contracts, and manage authorized service providers to meet quality and service standards. Collaborate with regional sales team to resolve service issues for customers, especially key accounts, and provide relevant solutions and outputs. Track and manage regional customer RMA orders, DOA replacements, spare parts plans, and ensure smooth service execution. Coordinate with headquarters service operations to align regional services with overall operational requirements. Participate in collaboration and execution of customer service agreements to meet customer needs and operational standards. Handle quality issues raised by customers, coordinate resolution, and ensure timely solutions. Oversee and implement technical and service training for the local team to meet service quality standards. Produce regular service data analysis reports, evaluate service effectiveness, and propose improvements to enhance the customer service experience. Continuously improve local service efficiency and customer satisfaction while reducing service costs through process optimization and quality enhancement. Qualifications & Requirements Education: Bachelor’s degree in Business, Engineering, or a related field. A technical background in IoT, electronics, or similar fields is a plus. Additional certifications in customer service, quality management, or operations are beneficial. Experience: At least 5 years of experience in aftersales, customer service, or technical support management, preferably in the technology, IoT, or electronics industries. Strong background in team management and improving aftersales processes in a fast-paced, customer-focused environment. Skills: Proven leadership, communication, and interpersonal skills. Strong problem‑solving abilities and conflict resolution skills. Fluent in French and English, both written and spoken. Proficient in using CRM software, ERP systems, and Microsoft Office tools (Excel, PowerPoint, Word). Ability to work independently while being a collaborative team player. Strong customer orientation, with a focus on delivering exceptional service. Highly organized, detail‑oriented, and proactive in managing multiple tasks. Adaptable and comfortable working in a dynamic, fast‑changing environment. Seniority Level Mid‑Senior level Employment Type Full‑time Job Function Customer Service Industries Appliances, Electrical, and Electronics Manufacturing #J-18808-Ljbffr
-
Service Manager
il y a 4 jours
Lyon, France SUNMI Temps pleinJob Title: Service Operation Manager / After-sales Manager Location: Lyon, France / Warsaw, Poland Department: Operation - Aftersales Reports to: Head of Operations / Country Manager About Sunmi As a high‑tech Unicorn company, SUNMI Group is a global leader in the innovation of intelligent hardware for businesses. Specializing in the Internet of Things...
-
Service Manager
il y a 2 semaines
Lyon, Auvergne-Rhône-Alpes, France SUNMI Temps pleinJob Title: Service Operation Manager/ After-sales ManagerLocation:Lyon, France / Warsaw, PolandDepartment: Operation - AftersalesReports to: Head of Operations / Country ManagerAbout Sunmi:As a high-tech Unicorn company, SUNMI Group is a global leader in the innovation of intelligent hardware for businesses. Specializing in the Internet of Things (IoT),...
-
Service Delivery Manager
il y a 4 jours
Lyon, France EVERIENCE Temps pleinContexte Nous recrutons un Pilote de Service pour piloter la performance opérationnelle d'un ensemble de services SI stratégiques au sein d'un Centre dExcellence. Missions Pilotage quotidien et mensuel des services. Préparation et animation des instances (Weekly CoRun COPIL). Suivi des KPIs : MTTR SLA backlog volumes. Coordination avec les équipes...
-
SERVICE DELIVERY MANAGER
il y a 4 jours
Lyon, France NowBrains Temps pleinDescription du posteLe Service Delivery Manager est responsable de la gestion optimale des prestations informatiques délivrées aux clients. Véritable pivot entre les équipes techniques, commerciales et les clients, il veille à la satisfaction client par un accompagnement proactif, une gestion rigoureuse des contrats et une optimisation constante des...
-
Manager, Customer Service
il y a 1 semaine
Lyon, France Anuview Temps pleinSummary: As the leader and service planner of the services activity based in Saint-Etienne, you will be responsible for the efficiency of services, development of the team, respect of the regional and global strategy of the group as well as defining the global strategy of technical support for our Fiber Optic products. You will be responsible for...
-
Service Delivery Manager
il y a 3 jours
Lyon 2e, France Constellation IT Temps pleinNous recherchons un Service Delivery Manager pour travailler en partenariat avec notre Contract Manager. Vos missions sont les suivantes: - Piloter et suivre les contrats (en backup du Contract Manager lorsque cette fonction est en place) - Assurer le pilotage opérationnel quotidien du dispositif RUN - Piloter la RSE - Suivre les SLA, incidents,...
-
Service Delivery Manager
il y a 4 jours
Lyon, France CLOUD TEMPLE Temps pleinCloud Temple is offering you the opportunity to join its teams as a Service Delivery Manager. You will be responsible for ensuring the satisfaction, loyalty and development of our customers.As the operational guarantor, you will be the main point of contact for customers, while promoting the company's technical strategies.Your mission:As Service Delivery...
-
Manager Service Rentes
il y a 6 jours
Lyon, France CPAM DE LA SAVOIE Temps plein**Manager Service Rentes**: - CDI - Chambéry - de 30 862 € à 31 000 € par an - NIVEAU 5B - Télétravail possible - NVHADD88610 **CPAM DE LA SAVOIE**: Rattaché(e) à la Responsable du département revenus de remplacement, en activités principales, vous assurez le management direct de l'équipe, pilotez l'ensemble des activités et définissez les...
-
Service Manager France
il y a 16 heures
Lyon, Auvergne-Rhône-Alpes, France EOS Temps pleinWe, EOS - world market leader for industrial 3D printing, are looking for you to support ourService EMEA TeaminFrance.Your MissionLead and empower a dedicated team of Field Service Engineers, Technical Support Specialists, and Hotline Experts in the French-speaking EMEA region.Act as the primary contact for all Service-related matters for our French...
-
Service Delivery Manager
il y a 1 semaine
Lyon, France WorldLine Temps plein**Context** As Service Delivery Manager you are the first point of contact for the Business or for PS (Production Services) internal teams, for all demands related to your perimeter. Your main responsibilities are to identify the business needs and oversee the delivery of the production services in your scope. **Function** - Develop a solid knowledge of...
