Area Head of Operations

[11:15 AM] Nathanat Dejworakijsakul

JD

Tasks performed regularly which form the essential characteristics of the position.

**Leadership and Direction**
- Communicate the local action plan; explain how this relates to the function's strategy and action plan, and the broader organization's mission and vision
- Motivate people to achieve local business goals

**Strategic Planning**
- Deliver elements of a strategic planning system with guidance from senior colleagues
- Implement improvement and operational excellence measures in close collaboration with Regional Head of Operations and other supporting functions

**Budgeting**
- Deliver a budget for an area of the organization and conduct complex analyses on budget progress in assigned areas of the organization

**Performance Management**
- Manage and report on the performance of a substantial, diverse team in the assigned area
- Set appropriate performance objectives for direct reports or project / account team members and hold them accountable for achieving these
- Take appropriate corrective action where necessary to ensure the achievement of team / personal objectives

**Operations Management**
- Oversee a clinic operational area with guidance from senior colleagues
- Involves responsibility for development and delivery of operational measures

**Work Scheduling and Allocation**
- Develop medium
- or long-term work schedules that enable the organization to achieve its business goals
- Involves coordinating across multiple teams

**Improvement/Innovation**
- Identify shortcomings in existing business practices, then suggest and implement improvements while developing and delivering projects or a work stream within the organization's change management program
- Involves working with guidance from senior colleagues

**Operational Compliance**
- Maintain and renew a deep knowledge and understanding of the organization's policies and procedures and of relevant regulatory codes and codes of conduct, and ensure own work adheres to required standards
- Identify, within the team, patterns of non-compliance with the organization's policies and procedures, and with relevant regulatory codes and codes of conduct, taking appropriate action to report and resolve these and escalating issues as appropriate

**Internal Client Relationship Management**
- Contribute to the management of partnering relationships with internal clients, building effective working relationships and providing high-quality professional services to support in delivering business strategy and plans

**Organizational Capability Building**
- Use the organization's formal development framework to identify the team's individual development needs
- Plan and implement actions to build their capabilities
- Provide training or coaching to others throughout the organization in own area of expertise to enable others to improve performance and fulfil personal potential

**Quality, Legal & Compliance**
- Follow and comply with all relevant FME policies, guidelines, manuals and SOPs in the version as amended from time to time (“FME Policies”)
- Keep yourself updated about the current version of the FME Policies that are relevant for your role and integrate corporate values in daily business
- Ensure and monitor that policies and services of the function are compliant with Compliance Framework