Process Owner

Process Owner - Strategic Portfolio Management (SPM) Unleash Your Potential at L'Oréal's Beauty Tech Present in 150 countries across five continents and with EUR42 billion consolidated sales, L'Oréal is the global industry leader. With 37 global beauty brands across four divisions, L'Oréal offers beauty for each covering all beauty categories and catering to all beauty desires. Beauty Tech is changing the game and leading the shift towards new consumer realities and a digital disruption. Championing Beauty Tech, we invent the beauty of the future while becoming the company of the future. Today, L'Oréal includes more than 2,000 tech positions and is constantly growing. Beauty Tech equips the Group with the key assets it needs to conquer this new world, where Tech has become strategic. With this ambition, L'Oréal continues to recruit diverse, innovative, skilled and passionate minds in different tech domains. YOUR FUTURE TEAM At L'Oréal, CIO Office & Transformation is endorsing various missions and responsibilities across IT Organizations. We aim to augment the CIOs capabilities to deliver Business Value in a consistent and transparent way. In other words, our role is to provide CIOs with a "right hand" to drive Strategy, Governance, IT Operating Model and IT Performance Management while monitoring Transformation & New ways of working, Portfolio management, Core IT processes digitalization, IT Marketing, Workforce planning We operate as One Team in a very consistent and effective collaboration mode, engaging with the worldwide community of 2,000 Tech people. Today, we're looking for a Process Owner of the Strategic Portfolio Management (SPM) Product to join our growing CIO Office & Transformation team, a team of more than 70 talented people across the world committed to the right execution of the Beauty Tech Strategy. What a day in the life of the CIO Office & Transformation team looks like: L'Oréal has launched an IT Transformation Program to support the Beauty Tech ambition. As part of it, one stream is dedicated to standardize & harmonize the Core IT processes across the Group. Most of these processes are digitized into the ServiceNow platform, the biggest L'Oréal platform, used by more than 10,000 daily Business & IT users. Strategic Portfolio Management (previously ITBM - IT Business Management) is one of the 4 products of the ServiceNow Platform, beside IT Service Management (ITSM), Application Portfolio Management (APM) and Risk, Compliance and Security Operation (RCSO) SPM key objective is to standardize, harmonize and digitize all the Plan & Build processes from the idea to Solution delivery. It includes IDEA management, DEMAND management, Project, Program & Portfolio Management, DEFECT management, RESOURCE Management, AGILE & PRODUCT management, RELEASE management. As the SPM Process Owner, you will be in charge for the standardization, digitalization and the adoption of the SPM product. You will be the global referent for any topics related to SPM product, including: **SPM strategy and roadmap**: - Set a clear SPM Product long term vision aligned with Beauty Tech ambitions - Define & update Product Roadmap with EPICS & Features to be delivered **SPM delivery and feedback loop**: - Standardize & harmonize processes in alignment with relevant stakeholders - Identify opportunity for simplification/improvements of processes and tools by using the feedback loop - Digitize processes & assets in collaboration with ServiceNow Center of Excellence (CoE): design target solution, testing, support implementation - Deliver and improve PowerBI dashboards to provide analytics to both Business and IT users - Animate a community of Champions spread across all our IT Organizations **SPM adoption**: - Provide trainings & materials to support change across all organizations & Foster user onboarding Use metrics to monitor adoption and Report progress to IT Worldwide Management Committee THIS IS WHAT YOU WILL NEED TO SUCCEED **You'll stand out if**: - You have a previous experience as a Product Owner of at least 5 years or worked in an agile environment. You are comfortable with working closely with cross-functional teams in a product mindset - You are proficient with ServiceNow and PowerBI as they are our core solutions - You demonstrate an ability to collect, synthesize and challenge business needs leveraging Design thinking and data driven approach (Users insights analysis) - You master process design, process documentation and technical specifications - You demonstrate ability to define a mid-term roadmap (6-12 months) while redefining priorities - You know how to create, operate and customize a change management strategy adapted for strategic and operational stakeholders You have excellent communication and collaboration skills, with the ability to effectively communicate in English (we work in an international context) to both technical and non-technical stakeholders LET US GIVE YOU 6 OTHER REASO