Head of Engineering

Hi, we’re Back Market. We’re here to help make tech reliable, affordable, and better than new. We're a global marketplace for refurbished devices, helping lower our collective environmental impact by providing trustworthy, affordable tech with 92% less carbon emissions than new. Yep, you read that right. Turns out refurbished tech is way better for the planet than new. In fact, With every device purchased on Back Market, our positive impact on the planet grows. From our Customer Care representatives to our software engineer, every individual at Back Market cuts the planet — and consumers — a break. Our mission is simple: to do more with what we already have. Are you ready to join us? Back Market is looking for a Head Of Engineering to lead our shipping & finance organization. The mission of the shipping & finance group is to architect and scale the core systems that enable seamless **payments, financial operations, and shipping logistics** across our global** marketplace ecosystem**. We ensure that every transaction—between buyers, sellers, and the platform—is secure, reliable, and efficient. As the engine behind payments and fulfillment, we build the infrastructure that powers split payments, commission management, tax compliance, reconciliation, seller payouts, and real-time financial reporting. On the shipping side, we orchestrate the movement of goods through diverse logistics providers, ensuring fast, trackable, and cost-effective delivery for all users. Our work directly influences customer satisfaction, seller success, and marketplace integrity. We partner closely with Product, Finance, Legal, and Operations to create robust platforms that scale with the business and support ongoing innovation.Four engineering managers will directly report to you, each managing a cross-functional team of 6 to 9 engineers. The core competencies of this role include mentoring and coaching people, cultivating a collaborative team, leading delivery, production operations, and continuous improvement. As in Back Market, we lead by example, we expect the role to also be hands-on, so personal contribution is expected. To know more about our Bureau of Technology (BoT), composed today of about 300 people, you can consult: **What you'll be doing**: - **Leading a collaborative team** to deliver great software that our customers and sellers will love - ** Collaborating with the product group and other tribes** to align the team with company objectives and** initiatives across engineering and the wider business**: - Ensuring the development of people and teams through ongoing coaching and mentoring - Creating a team environment where team members **feel like they belong and are supported to do their best work.**: - Establishing open communication and a **culture of feedback** between team members - Working in an agile **"build it and run it"** environment where engineering teams build, launch, monitor and support the sections they own - Working with the team to **identify and make improvements** in our processes, practices and product - Supporting teams in **increasing delivery proficiency** by **creating a learning environment.** **Key Responsibilities**: - ** Lead** the engineering teams responsible for Payments, Financial Systems, and Shipping, ensuring delivery of secure, reliable, and high-performing platforms. - ** Own the technical strategy and roadmap** for mission-critical systems that power buyer payments, seller payouts, commissions, tax handling, invoicing, reconciliation, and logistics integrations. - ** Drive cross-functional alignment** with Product, Finance, Legal, and Operations teams to deliver scalable solutions that meet both customer needs and regulatory requirements. - ** Ensure compliance and security** in all financial and payment flows, including PCI DSS, tax reporting, and marketplace-specific financial obligations. - ** Oversee shipping and fulfillment engineering**, including carrier integrations, label generation, tracking, return flows, and logistics cost optimization. - ** Champion engineering best practices**, including service reliability (SLOs/SLAs), observability, testing, and continuous deployment across all systems under your scope. - ** Mentor and develop engineering leaders**, fostering a high-performance, inclusive, and collaborative team culture. - ** Own KPIs and outcomes**, such as transaction success rate, payout cycle time, invoice accuracy, shipping speed, and system uptime. **What We're Looking For**: - Experience and **passion for growing, developing, and guiding people**Openness to receiving and giving feedback in a safe workplaceInterest in working in an environment where - **leaders support their teams to do great work**, by removing impediments, finding improvements, and facilitating effective decision-makingEnthusiasm about reaching new levels of effectiveness (and quality) - ** A background as an individual contributor** and willingness to help when the team need