Customer Success Associate

**Title**: Customer Success Associate

**Reports to**:Customer Success Manager

**About the Company**: Sourcemap is the leading provider of supply chain mapping, traceability, and transparency software. Our customers include category-leading global brands, manufacturers and suppliers across the food & agriculture, fashion, beauty, manufacturing, and electronics industries. We seek committed individuals who will join our team to support our award-winning, values-led work and to tackle important supply chain challenges in a dynamic startup environment.

Sourcemap is seeking a Customer Success Associate to join our growing Customer Success team. In this position, you will work closely with the Customer Success, Professional Services, Sales, and Product teams, strategizing and executing successful onboarding and implementations for a dedicated portfolio of customers. You will bring consistency and drive results for customers, delivering projects successfully against the predetermined Scope of Work (SOW) and key metrics. You will manage all internal processes to enable the customer lifecycle, ensuring that customers are renewing and growing their engagements with Sourcemap.

Sourcemap is headquartered in New York City, with an office in Paris, France. This position is based in Paris and requires an in-office presence at least three days a week.

Applications should be made by submission of a cover letter and **resume in English only**.

**Responsibilities**:

- Manage the annual customer lifecycle for multiple customers through post-sales activities including kick off, implementation, onboarding, renewal, and expansion.
- Ensure that all Sourcemap internal teams including Customer Success, Professional Services, Product, and Sales are aligned to ensure that the scope of work is successfully delivered.
- Partner with Customer Success Managers to develop engagement strategies for providing impactful touch points throughout the entire customer journey.
- Understand the Sourcemap platform and how we deliver ongoing value to customers.
- Support customers throughout their engagement with Sourcemap and confidently answer advanced product usage and technical questions.
- Assist the Professional Services team to ensure all configurations, integrations, and customizations are fully tested and ready for deployment prior to reaching the customer.

**Experience Requirements**:

- 3+ years relevant work experience and demonstrated success in a customer-facing role, such as customer success, account management or strategic consulting
- Experience launching enterprise technology solutions for Fortune 500 companies, with a preferred focus on supply chain transparency, sustainability, or international business
- Familiarity with supply chains for apparel & home goods, life sciences, or tropical commodities, such as cocoa, coffee, palm, or soy.
- Experience working in a dynamic, fast-growing organization (preferred)
- Proficient in French and English (additional languages is a plus)
- Salary in line with applicable French market practices._
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- S_ourcemap provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws._
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FRENCH VERSION:
**Poste**: Customer Success Associate (H/F)

**Rattachement hiérarchique **:Customer Success Manager

**À propos de l'entreprise**: Sourcemap est le fournisseur principal de logiciels de cartographie, de traçabilité et de transparence de la chaîne d'approvisionnement. Nous comptons parmi nos clients des marques mondiales, des fabricants et des fournisseurs de grandes marques dans les secteurs de l'alimentation, de l'agriculture, de la mode, de la beauté, de l'industrie et de l'électronique. Nous recherchons des personnes engagées pour renforcer notre équipe et soutenir nos actions qui ont été récompensées et qui s'appuient sur nos valeurs. Notre objectif est de relever des défis majeurs en matière de chaîne d'approvisionnement dans un environnement dynamique de start-up.

**Description du poste**:
Sourcemap recherche un(e) Customer Success Associate pour rejoindre son équipe croissante deCustomer Success. Pour ce poste, vous travaillerez en étroite collaboration avec les équipes de Customer Success, Professional Services, Sales, et Product, afin d'élaborer des stratégies et de mener à bien l'intégration et la mise en œuvre d'un portefeuille de clients dédié. Vous assurerez une cohérence et générerez des résultats pour les clients, en livrant les projets avec succès selon le cahier des charges prédéterminé, ou Scope of Work (SOW) et les principaux indicateurs de performance. Vous gérerez tous les processus internes pour faciliter le cycle de