Junior Customer Success Associate

**Passionate about Climate, Energy and AI? Join Kayrros, as a Junior Customer Success Associate H/F**

Kayrros is a global leader in energy and environmental intelligence, using AI and geoanalytics to turn satellite and other data into actionable insights on energy, supply chains, and environmental risks. Our technologies help businesses and governments improve efficiency, boost climate resilience, manage impacts, and enable investors, insurers, and traders to make faster, smarter decisions in a world of rising climate risks, market volatility, and shifting regulations. Kayrros provides near real-time data essential for risk management, energy security, and sustainability.

Kayrros’s impact has earned wide recognition**:TIME’s 100 Most Influential Companies**, **Fortune’s ‘Change the World’ list** (2023 & 2024), **Top Five Company of the Year** in Fast Company’s _World Changing Ideas 2024_, **Financial Times Tech Champion**, and our **Wildfire Monitor** named one of TIME’s Best Inventions of 2025.

With offices in Paris, Houston, New York, London, Bangalore, and Singapore, we’re looking to grow our team with talented individuals eager to disrupt global climate governance and shape the future of finance and the environment.

Join us to make a difference

**We are currently recruiting for our Paris office, an Intern**

**Junior Customer Success Associate H/F**
**Energy**

The team you will be joining**:The Customer Success Team**

The Customer Success team works across the full Kayrros product suite - covering carbon, power, gas, and oil markets - to ensure customers get maximum value from our insights. The team collaborates closely with Product, Sales, and Marketing, acting as the bridge between our technology and our clients.

We take a proactive approach to customer engagement, supporting onboarding, day-to-day use, and ongoing adoption of Kayrros solutions. As the company grows, the Customer Success function is expanding, driving impact through close collaboration, innovation, and a strong customer-first mindset.

**Role**

The Customer Success role at Kayrros is a cross-functional position that combines client relationship management, data understanding, and product coordination. You’ll work closely with internal teams to ensure a seamless experience to our customers and deliver value across our different products.

Your key responsibilities will include:

- Work with the Customer Success Lead to ensure customers receive timely, accurate, and insightful data deliveries.
- Analyse customer data to generate actionable insights: with strong analytical skills.
- Support onboarding of new customers, ensuring they are fully set up and confident using our platforms.
- Collaborate with internal teams to communicate customer needs and help shape product improvements.
- Monitor customer usage and feedback to identify opportunities for engagement and added value.
- Contribute to upsell and cross-sell opportunities by identifying customer needs and aligning them with relevant Kayrros solutions.
- Prepare customer-facing materials such as insights, presentations, and training resources.

Contribute to market research and internal documentation to support continuous learning and external communications.

**Profile**

This is an ideal opportunity if you are looking for a six-month internship starting between January and April 2026, and you want to join a fast-growing start-up.
- You are passionate about the energy sector and curious to learn more about markets such as carbon, power, gas, and oil.
- You have an analytical mindset and a strong attention to detail, comfortable working with data and tools like Excel to support customer insights.
- You are proactive, take initiative, and enjoy solving problems and working in a team..
- You are dynamic, curious, and eager to work in a fast-paced, client-facing environment.
- You can communicate clearly in English, both with customers and internal teams, including non-technical stakeholders.
- You enjoy working collaboratively across functions such as Product, Sales, and Marketing.
- You are organised and take pride in delivering high-quality work that contributes directly to customer success and company growth.
- Optional: CRM systems (e.g. Zendesk, Hubspot, Mailchimp).

**Why join Kayrros?**
- We are a young, fast-growing tech company and extremely passionate about what we do.
- We partner with global regulators, top scientific institutions and companies that are leaders in the climate and energy transition.
- We are located in the WeWork building (free drinks, events and a vibrant atmosphere).
- You will work with an international team and practice your English (or Chinese, German, Greek, Portuguese...) on a day-to-day basis.