Customer Solutions Director

Moving the world better - that's the backbone of everything we do. At Ridecell, we pride ourselves on helping the largest fleets in the world digitally transform their business operations to achieve their goals, no matter how big or adventurous. Our fleet automation and mobility platform modernizes and monetizes fleets by combining real-time data insights with digital vehicle control that turns manual processes into automated workflows. Imagining a world where fleets fix and run themselves is no longer a concept - it's a reality.

The results? Unmatched efficiency, unparalleled control, and complete transparency for shared services, motorpool, rental and logistic fleets who rely on vehicles and drivers to move their business forward. Today, Ridecell powers some of the most successful fleets across Europe and North America including Gig Car Share from AAA, Arval and KINTO Share by Toyota Sweden. Headquartered in San Francisco, California, with offices in Madrid, Paris, Berlin and Pune, India, Ridecell builds the technologies and solutions that unlock the full power of fleets.

**Customer Solutions Director**

**Location**: Bordeaux Preferred (Paris Possible)**

**Language**: Fluent in French and English**

**Introduction**:
Want to work at a Silicon Valley startup that is helping the world's leading companies digitize their fleets? Does picturing yourself on a high-performance team working alongside colleagues with diverse backgrounds as start-up entrepreneurs, new mobility services operators, fleet industry experts, and management consultants from top firms (McKinsey, Booz Allen, E&Y) sound exciting? Then check out this unique opportunity

Ridecell's vision is to move the world better. We have a long history of innovation in the mobility and fleet space, from the early days of running the Summon ridesharing service in San Francisco; to powering the carsharing platforms for mobility service operators like BMW, Renault, AAA, and Toyota; to more recently expanding into digitization solutions for large scale fleets with customers like Arval and Penske.

**Responsibilities**:

- Customer relationship management:

- Serve as the primary face of Ridecell within a major customer enterprise account spanning the planning, implementation, launch, and ongoing refinement phases for delivery of multiple enterprise solutions
- Develop trusted advisor relationships with day-to-day contacts, middle management, and senior executives in the enterprise account
- Effectively negotiate workloads and timeline commitments for a broad portfolio of solution deliveries aligned with Ridecell resources and capabilities to ensure high performance delivery against commitments
- Help stakeholders within our customer effectively balance competing priorities and make tradeoffs regarding change requests that align with both the customer's and Ridecell's global strategies
- Effectively de-escalate hot button issues that rise up to the customer's executive level by quickly providing clear and accurate communications of the situation and the status of Ridecell's remedy
- Program management:

- Serve as the overall program manager of a portfolio of strategic projects, and directly as the project manager for select initiatives, within a major customer enterprise account
- Establish new and/or oversee pre-existing mechanisms for:

- Operational models
- Project execution governance structures
- Customer collaboration approaches
- Provide strategic guidance to individual project managers, helping to establish each project's goals, timeline, risk mitigation plan, and key success factors and coaching them when issues arise that could impact our commitments
- Make certain that dependencies on customer commitments are explicitly called out and tracked
- Ensure resources are allocated across projects to enable successful delivery, both within Ridecell and within the customer
- Monitor project execution status and when projects are at risk, dive in to help get them back on track and/or escalate to senior Ridecell and customer leadership for further assistance
- Drive a regular cadence of strategic meetings with customer executives (e.g., Quarterly Business Reviews)
- Business value realization:

- Develop a deep understanding of the customer's business operations, challenges and pain points, and the benefits they are seeking from adopting Ridecell's solutions
- Understand the business value of Ridecell's solutions to help establish program priorities and manage execution to achieve high business impact for both our customer and Ridecell
- Work collaboratively with the customer to define the success criteria and key performance indicators for each project, ideally quantifying the customer's baseline performance before and after the implementation of the Ridecell solution
- Using your knowledge of the customer pain points and relationships with key customer leaders, identify new opportunities for Ridecell's Sales team to pursue

**Desired Qualifications**