Operations Processes

il y a 1 semaine

Lyon, France Clasquin Temps plein

**PASSION, ENTREPRENEURSHIP, RELIABILITY, PROACTIVITY, ACCURACY**

Are you interested in working for a medium-sized international company specialized in freight forwarding, showing a clear strategy and double-digit growth for 20 years?
Are you **reliable**, recognized for your excellent communication and analytical skills?
Do you feel in line with our Motto: The Clients, Profit & Fun Company?

Then join CLASQUIN as an **Operations Processes & Solutions Expert****

Your missions will be:
**Key user animation & training**
- Build & animate a network of Key Users within the operations
- Elaborate/Update Training strategy and organize regular training courses
- Implement Key Users governance

**Operational Excellence**
- Address operational excellence leveraging CW solutions more broadly digital solutions at her/his disposal
- Transform needs from the Key Users, management and other functions into a process (in accordance with core processes)
- Challenge operations
- Pilot operational KPI with operations managers and branch managers
- Ensure operational efficiency (SOP updates,) & coordination with overseas.
- Be responsible for analysis and improvements measures.
- Drive associated change requests & reports status to requestors (Key Users,)
- Act as project manager when necessary

**Solutions Management**
- Support level 2 of Cargowise One
- Define client specific processes when EDI/Reporting are in place (Live by Clasquin) and set up Cargowise and Live accordingly
- Deliver associated documentation to ensure proper transition of these processes to the end-users (Training & Support)
- Define and promote standards for data, solutions & governance
- Ensure follow-up & monitoring
- Test new releases
- Review new functionalities and propose deployment /activation

**Requirements** for this permanent contract:
You have strong experience with TMS systems related to Freight Forwarding, and ideally with Cargowise One by WiseTech.
You are willing to travel domestically frequently.
Your English is fluent. Chinese, Spanish or French are an asset.

Several possible locations: Hong Kong, Shanghai, Miami, Chicago, NYC, France.
- All our positions are open to people with diasbilities._

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