IT Support Specialist Level 2

il y a 5 jours

Clichy, France Symrise Temps plein

**About us**
Symrise is a global supplier of fragrances, flavors, food, nutrition, and cosmetic ingredients. Its clients include manufacturers of perfumes, cosmetics, food and beverages, pharmaceuticals and producers of nutritional supplements and pet food.

Its sales of € 4.7 billion in the 2023 fiscal year make Symrise a leading global provider. Headquartered in Holzminden, Germany, the Group is represented by more than 100 locations in Europe, Africa, the Middle East, Asia, the United States and Latin America.

Symrise works with its clients to develop new ideas and market-ready concepts for products that form an integral part of everyday life. Economic success and corporate responsibility are inextricably linked as part of this process.

Symrise - always inspiring more
**Your role**
- Providing technical support to teams within the organisation, and to external clients when required
- Assisting with systems integrations
- Managing ticketed query system and ensuring comprehensive database of queries and resolutions is kept up to date
- Maintaining and updating technical documents and procedures
- Identifying and resolving technical issues
- Managing coordination at a local and international level where required, act as the primary point of contact
- Delivering regular and customised training to teams within the business
- Preparing maintenance plans and upgrading schedules for the organisation’s systems
- Developing reports for teams across the business
- Provide coverage for change management of both internally developed and vendor provided systems, including ensuring that quality assurance and testing of systems and subsystems are accomplished prior to moving changes to production
- Coordinate technology efforts with Regional, Segment, and Core IT teams
- Providing guidance and support, and ensuring customer satisfaction for functional and operational stakeholders
- Ensuring compliance to standards, guidelines and processes
- Building relationships with key stakeholders and gaining early awareness of their requirements

**About you**
- BTS/Bachelor or equivalent degree in Business or IT
- Full on-site job (no remote) as we want to provide a local support for our users
- Maximum salary of 40 000€ - depending on profile
- Proficient at analyzing and interpreting large amounts of data
- Intimate knowledge of an organisation’s computing systems
- Ability to explain complex ideas to those with limited IT and systems knowledge
- Exceptional verbal and written communication skills
- Listening ability and patience
- Extraordinary customer service and relationship management experience
- Critical thinking skills
- French and English written and spoken
- **Work on site (no home office)**:

- **Shift planning : 8am to 4pm or 10am to 6pm**

**Our offer**
Become part of our open and transparent culture. It will give you the opportunity to flourish and to develop inspiring experiences that contribute to the health and well-being of consumers in 160 countries around the world. Putting our employees in the focus fuels our strong company growth above market rates and makes us an excellent place to develop your career.

**Come join us and embark on a fascinating journey with Symrise.**

Job Reference: EA01729

  • IT Support

    il y a 3 jours

    Clichy, France Aquent France Temps plein

    **Pour le compte de notre client, une plateforme leader dans le secteur des marketplaces, nous recherchons un Spécialiste Support IT pour être le premier point de contact pour les demandes d’assistance technique.** **Responsabilités principales**: - Fournir une assistance technique de base aux employés de l’entreprise à l’échelle mondiale. -...

  • IT Support Engineer, IT Services

    il y a 2 semaines

    Clichy, Île-de-France Amazon Temps plein

    As an ITS Support Engineer, you'll be the go-to knowledge expert for Amazon's corporate employees', providing seamless end-to-end services and frictionless on-site technical support ensuring productivity remains secure and uninterrupted. Amazon's ITS Support Engineers are dedicated, dependable and customer focused, owning the overall IT experience. They...

  • IT Support Engineer, IT Services

    il y a 2 semaines

    Clichy, Île-de-France Amazon Temps plein

    DESCRIPTIONAs an ITS Support Engineer, you'll be the go-to knowledge expert for Amazon's corporate employees', providing seamless end-to-end services and frictionless on-site technical support ensuring productivity remains secure and uninterrupted. Amazon's ITS Support Engineers are dedicated, dependable and customer focused, owning the overall IT...

  • IT Support Engineer, IT Services

    il y a 2 semaines

    Clichy, Ile-de-France, FRA Amazon Temps plein

    As an ITS Support Engineer, you'll be the go-to knowledge expert for Amazon's corporate employees', providing seamless end-to-end services and frictionless on-site technical support ensuring productivity remains secure and uninterrupted. Amazon's ITS Support Engineers are dedicated, dependable and customer focused, owning the overall IT experience. They...

  • Manager European Technical Support

    il y a 5 jours

    Clichy, Île-de-France Epson Europe B.V. Temps plein

    Job description:Your mission:The European Technical Support Manager leads the department, which provides technical support (Level III) for commercial and consumer products.This role is responsible to manage daily operations whilst building and sustaining deep technical expertise in Service, ensuring alignment with the company's strategic goals and effective...

  • IT SAP Customer Master Data Analyst

    il y a 3 jours

    Clichy, France l'Oréal Temps plein

    Unleash Your Potential at L'Oréal's Beauty Tech! For more than a century, L'Oréal has devoted itself solely to one business: Beauty. Present in 150 countries across five continents and with EUR42 billion consolidated sales, L'Oréal is the global industry leader. With 37 global beauty brands across four divisions, L'Oréal offers beauty for each covering...

  • Assistant Technique IT

    il y a 2 semaines

    Clichy, France AMG-IT Temps plein

    Notre client basé à Clichy (92) recherche un / une assistant / assistante de projet IT ayant minimum 3 ans d'expérience afin d’accompagner les chefs de projets en prenant en charge les aspects techniques. Vous serez un contributeur dans toutes les phases (conception, préparation, tests, déploiement, recette VSR). **Vos missions seront**: -...

  • Brand Specialist

    il y a 5 jours

    Clichy, France Amazon Business EU SARL, succursale française - P93 Temps plein

    Bachelor’s/Master’s degree or equivalent experience - Fluent written and verbal communication in French and English (both minimum C1 level) - Minimum of 6 months professional experience after graduation in Sales, Buying, Project Management, Supply Chain, Marketing or Consulting. - Knowledge in MS Office programs (e.g. Excel, PowerPoint) At Amazon...

  • European Technical Support Manager- Business Products H/F

    il y a 1 semaine

    Clichy, Île-de-France Epson France Temps plein

    Your mission:The European Technical Support Manager leads the department, which provides technical support (Level III) for commercial and consumer products.This role is responsible to manage daily operations whilst building and sustaining deep technical expertise in Service, ensuring alignment with the company's strategic goals and effective collaboration...

  • Customer Support Representative

    il y a 1 semaine

    Clichy, France Koselig Conseil Temps plein

    En première ligne avec les clients, le CSR intervient sur les incidents de production avec un souci permanent de la qualité du service rendu et la satisfaction client. Sous la responsabilité du Head of Customer Support, et dans un rôle d'appui à la production, vous réalisez les tâches suivantes**: - Analyser et qualifier les incidents remontés par...