Customer Education Manager

PlayPlay is the video creation platform that enables marketing and communication teams to turn any message into a memorable video. **Since 2017, PlayPlay has been growing exponentially**: - 2500+ large and mid-sized companies across the globe (including two-thirds of the CAC40) - 230+ employees in Paris, New York and Berlin; - 65 M$ raised (series A and B); - Member of the French Tech 120 and recently ranked #26 in the Top100 rising B2B Scale-up in Europe by Sifted **PlayPlay is the company for you if you want to**: - Join a hyper-growth scale-up that allows you to invest in multiple projects and benefit from rapid evolution opportunities \uD83C\uDF31 - Work on a product loved by our customers (68+ NPS) and in constant improvement \uD83D\uDE80 - Learn from great colleagues in a positive work environment that thrives on ambition, drive, humility, transparency, and teamwork (our 4.6/5 rating on Glassdoor is proof of that) \uD83E\uDD17 - Enjoy activities organized by the Happiness team (Music Quizzes, concerts, seminars, etc.) \uD83C\uDF89 - Work in a hybrid model remote/office and have additional four weeks of full-remote per year (overseas is allowed in any country with a time difference of 3 hours or less) \uD83D\uDDA5️ We are backed by investors such as Insight Partners (HubSpot, Twitter), Balderton (Revolut, Aircall) and Point9 (Loom, Zendesk) who are helping us become the global leader in video creation. And to achieve this, we are looking for the best talent in the market **Read more about "The 100 good reasons to join PlayPlay"**: **TEAM INTRO** As a Customer Education Manager, you will play a pivotal role in developing and implementing educational strategies to empower our users, ensuring optimal product understanding and usage. You will be responsible for conducting onboarding and continuous training live sessions, creating an engaging learning journey and the necessary material, and measuring the impact of educational initiatives on customer success and usage. **YOUR MISSIONS \uD83D\uDCAA** **Define a Training Program for Users** - Conduct complete assessments to identify user training requirements - Develop a structured training program, including an impactful onboarding, a comprehensive journey and engaging learning materials. - Implement gamification elements to enhance user adoption and participation. - Track key performance indicators, such as reducing time to the first video. **Lead educational content management** - Accompany GTM Initiatives to align educational content with product launches and marketing initiatives. - Work collaboratively with Product and Marketing teams to ensure consistency and alignment of educational content. - Establish a systematic process for updating educational materials in line with product developments. **Conduct live onboarding sessions** - Coordinate and organize group onboarding sessions. - Establish a follow-up process to ensure ongoing support and understanding. - Co-animate product webinars with an adoption or usage focus. **Accompany CSX Team on supporting specific training needs**: - Collaborate with Support Team to address recurring product-misunderstandings. - Develop specialized training materials to support key or custom accounts and their unique requirements. **YOUR SKILLS** \uD83C\uDFAF (Hard skills) - At least 2 years on similar position/missions. - Experience in B2B relationship with SaaS or digital products. - Capacity to identify key and impactful initiatives and develop a long term strategy - Experience with Learning Management Systems and understanding how it works. - Data analysis skills to interpret feedback and measure program success. - Familiarity with customer support and customer success processes and tools. **ABOUT YOU** ❤️ (Soft skills) - Excellent communication and presentation skills in **both French & English**: - Strong interpersonal skills to effectively collaborate with cross-functional teams. - Adaptability and a proactive approach to problem-solving. - Customer-centric mindset with a passion for helping others succeed. - Project management skills for coordinating educational initiatives. - Genuine passion for technology and the ability to adapt to new technological advancements. **OUR VALUES** - **Creative**: We don't do things the same way as others and we like that. It's that madness that gives everyone the freedom to innovate and follow through with their ideas. - **User-first**: Our customers are at the heart of everything we do because a product is nothing without its users and it is with its users that a product grows. - **United**: What motivates us is to succeed together. We are specialists in cross-team projects: it is by sharing our expertise and supporting each other that we achieve our goals. - **Ambitious**: We are not afraid to move fast and take risks. If plan A doesn't work, there are still all the letters in the alphabet. We learn from our experiences and adapt. - **Committed**: We ta