Education Manager

Are you looking to have an impact on the daily life of millions of entrepreneurs in France (and tomorrow in Europe)?

Are you looking for a work environment that values trust, proactivity, and autonomy?

Are our Engineering principles aligned with your vision?

Then Pennylane is the right place for you

**Our vision**

We aim to become the most beloved financial Operating System of French SMEs and Accounting Firms (and soon, European ones).

We help entrepreneurs rid themselves of time-consuming tasks related to accounting and finance while providing them with access to key financial information to assist in making the best decisions for their business.

**About us**

Pennylane is one of the fastest growing Fintechs in France (and soon to be in Europe)

In 4 years of existence, we’ve managed to:
Make ourselves known as a groundbreaking accounting and financial software for small businesses and their accountants

Raise a total of €225 millions, including from Sequoia, the famous fund from the Silicon Valley who invested early in companies like Google, Facebook, Airbnb, Stripe, Paypal and much more...

‍‍‍ Grow from 7 cofounders to 650+ happy Pennylaners : we’re now recognized as one of the greatest places to work in France (and also remotely), with a 4.6/5 rating on Glassdoor.

Build an international environment with more than 25 nationalities, with a strong remote-friendly culture, where 30% of the employees are already working from all parts of Europe

Earn the trust of thousands of customers and accounting firms and obtain outstanding ratings

Already more than 350,000 small and medium-sized enterprises (SMEs) and over 4,500 accounting firms use Pennylane in France

You are the strategic architect of educational experiences for over **200,000 SME users**, ensuring every user gets the right learning experience at the right moment to achieve full autonomy with Pennylane.

You own the strategic vision and execution of self-serve educational experiences for our SME cohort. You design learning ecosystems, analyze user behavior at scale, and coordinate cross-functional initiatives that drive business impact. You bridge user needs, product capabilities, and educational solutions—turning data insights into strategies that scale.

You thrive in ambiguity, lead without authority, coordinate multiple stakeholders, and extract insights from vast user data. Your strategic thinking ensures every educational touchpoint contributes to user autonomy and business growth.

**Key Responsibilities**

**Strategic Leadership & Vision (35%)**
- Own the **long-term educational strategy**for 200K+ SME users, defining how they discover, learn, and master Pennylane across their entire journey
- Lead **cross-functional initiatives** with Product, Marketing, Customer Success, and Partner Success teams to embed education strategically throughout the user experience
- **Analyze user behavior** at scale to identify learning gaps
- **Prioritize** ruthlessly across competing demands
- **Communicate strategic vision and progress** clearly to stakeholders across all organizational levels
- Facilitate **alignment**between teams on educational priorities and timelines

**User Experience & Content Management (35%)**
- Design comprehensive **learning ecosystems** that guide users from onboarding to advanced feature adoption
- Develop exemplary **online courses & content pieces** in collaboration with content creators
- Map **user journeys** and identify optimal moments for educational intervention
- Coordinate (and write when necessary) **help center content** for new feature launches
- Orchestrate **content processes** by engaging the right creators for each job
- Partner with Product teams to **integrate education into product workflows**:

- **Monitor and optimize** the entire educational funnel using analytics

**Analytics & Optimization (30%)**
- **Master complex data analysis** across platforms (Academy, Help Center, in-app guidance, support tickets, product usage)
- Extract **actionable insights** from large datasets to inform strategic decisions and priorities
- Measure **educational impact** on business outcomes (adoption, retention, support deflection)
- **Present complex analytical findings** in accessible formats for diverse audiences
- Conduct **user research** and synthesize findings into strategic recommendations
- **Optimize**continuously based on performance data and user feedback
- Build and maintain **dashboards** that provide real-time visibility into educational performance

**Essential Skills & Experience**
- Solid experience in Customer Education, Product Ops, or Customer Success in a B2B SaaS environment
- Proven ability to lead **cross-functional projects** and align stakeholders across Product, Success, and Marketing
- Strong **writing and content creation skills** for high-quality educational materials
- Strong skills in **user journey mapping**, education funnel design, and content strategy
- Comfortable with **da