Back-office Technician

**Back-office technician (M/F)** The success of a company depends on the passionate people we partner with. Together, let's share our talents. As a global leader in animal health, Ceva Animal Health believes our success is linked to our passionate people researching, developing, producing and supplying innovative health solutions for all animals, which contributes to the future of our diverse planet. We are committed to ensuring the highest possible level of care and well-being for farm animals (poultry, pigs, ruminants), companion animals (dogs and cats) and wildlife. Indeed, Our “Together, Beyond Animal Health” vision emphasizes that the health and wellbeing of people, animals and our planet are totally interlinked. More than ever, Ceva is committed to a "One Health" approach. As part of our “Diversity, Equity and Inclusion” policy, Ceva Animal Heath is committed to the employment of people with disabilities and will make reasonable accommodations throughout the interview process to ensure an inclusive and accessible experience for all applicants. To request an accommodation, please contact a member of the Ceva Talent Acquisition team. **Your missions**: As a member of the customer service team at the Ceva Ecat-iD Campus in Plouédern, you will be responsible for: Troubleshoot customer problems via a remote connection to the machines, by telephone or on site, Provide technical expertise to on-site technicians and customers, according to needs and constraints, Follow the intervention from its opening to its closing and integrate the intervention data into the CRM, Ensure problem resolution and customer satisfaction, and close the intervention, Write and update documentation to guide technicians and customers in resolving problems. Train teams if necessary, Suggest improvements and participate in the continuous improvement process, Search for parts for Sales Administration On-call duty a few weekends a year. **Your profile**: You have a degree (Bac+3 to Bac+5) in automation or mechatronics, and solid experience in maintenance, troubleshooting or installation of special machines. Solid knowledge of automation, Fluency in technical English, Proficiency in office automation, CRM and business software, Strong customer relationship management skills,