Customer Success Manager
il y a 1 semaine
**Chez Botmind, nous transformons la relation client grâce à l’intelligence artificielle.**
Notre solution combine le meilleur de l’IA et de l’humain pour aider les entreprises à automatiser les réponses à leurs clients sur leurs canaux de chat préférés. Concrètement, notre chatbot intelligent prend en charge les demandes simples et laisse la main aux équipes quand c’est nécessaire. Résultat : une expérience rapide, personnalisée et fluide pour les utilisateurs.
Rejoindre Botmind, c’est intégrer une startup tech en pleine croissance, qui révolutionne le service client et place l’innovation au cœur de son ADN. Si tu veux avoir de l’impact, évoluer avec une équipe ambitieuse et contribuer à construire le futur du support client, on t’attend
Avantages:
- Tickets restaurants
- Mutuelle
- 50% Transports
En tant que **Customer Success Manager en alternance**, vous accompagnerez nos clients dans leur parcours d’adoption et d’utilisation de la solution Botmind. Vos missions comprendront:
- ** Onboarding & formation clients**:
- Accompagner les nouveaux clients dans la prise en main de notre solution.
- Animer des sessions de formation personnalisées ou en petits groupes.
- ** Suivi et satisfaction client**:
- Être l’interlocuteur privilégié des clients au quotidien.
- Suivre les indicateurs de satisfaction et d’usage, et intervenir de manière proactive pour maximiser la valeur apportée.
- ** Analyse et amélioration continue**:
- Collecter les retours utilisateurs pour proposer des évolutions produit pertinentes.
- Collaborer avec les équipes Produit et Tech pour résoudre les points de friction et enrichir la roadmap.
- ** Documentation & support**:
- Contribuer à la création de ressources pédagogiques (guides, FAQ, vidéos).
- Participer à la gestion du support client de niveau 1, en assurant un suivi rapide et qualitatif.
- **
Formation** : Étudiant(e) en Master 1 ou 2 en école de commerce, université ou école spécialisée en Customer Success, relation client, ou gestion de projet.
- ** Compétences**:
- Aisance dans la communication écrite et orale.
- Maîtrise des outils collaboratifs (Google Workspace, notion, Excel...).
- Bonne compréhension des enjeux SaaS ou appétence pour les outils tech.
- Niveau d’anglais professionnel apprécié.
- ** Personnalité**:
- Sens de l’écoute, rigueur et organisation.
- Esprit analytique et orientation solution.
- Curieux(se), proactif(ve) et enthousiaste à l’idée de faire progresser les autres.
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