Alternance - Customer & Market Research Assistant (W/m)

In less than a decade, ManoMano has become a key player in the home improvement and renovation sector.

Launched in 2013, ManoMano is the reference online marketplace for DIY, home improvement and gardening. Co-founded by Philippe de Chanville and Christian Raisson, ManoMano brings together the largest offer of DIY & gardening online products: electricity, plumbing, hardware, frames, indoor and outdoor furniture, tools, etc. With more than 3 000 seller partners and 10 million products, ManoMano currently employs 600 people and operates in 6 markets (France, Belgium, Spain, Italy, Germany, United Kingdom).

Motivated by the prospect of improving the living environment of their customers and convinced of the importance of the home market for sustainable consumption habits, the ManoMano teams want to help write a new page in their industry, which is struggling to reform itself. ManoMano brings to a highly technical world the power of its sector expertise, combined with that of data and digital in all its dimensions, to offer our customers easy access to innovative advice, products and services 100% online.

The ambition of the Founders and, above all, of Manas & Manos? To accompany this sector transformation with a strong culture of boldness, in an ingenious and frugal organization that places people and teams at the heart of the company's development.

**Your Future Team**

You will be part of the Data Team, which is vibrant and dynamic, focusing on aligning market insights with customer needs. This collaborative team works closely with various departments, including product and design, ensuring that all strategies are rooted in customer-centricity. The team thrives on communication and sharing of knowledge, making it an exciting place to learn and grow.

**Your Mission & Impact**

As a Customer & Market Research Assistant, your core responsibilities will include:

- Supporting and managing qualitative or quantitative ad hoc surveys on diverse international topics, including setting up questionnaires and analyzing results to generate actionable insights for the business.
- Conducting comprehensive data analysis based on ManoMano's data from start to finish—this will involve data collection, cleaning, calculations, and visualization, focusing on topics such as brand awareness and customer satisfaction.
- Analyzing market trends and competition to extract Customer Experience insights to share with other teams, ultimately helping develop customer-centric strategies across the organization.

**Expertise We Value**
- Familiarity with market studies, research processes, interviews, and writing techniques.
- Data-driven with strong analytical skills; proficiency in Excel or Google Sheets is essential.
- Talent for analyzing results and extracting relevant insights.
- Bold and ingenious mindset with a strong team spirit and excellent interpersonal skills.
- Structured in your work, naturally curious, and eager to learn.
- Autonomous and adaptable, comfortable working in a constantly evolving environment.
- Proficient in English (both written and spoken).
- Proficient in French (both written and spoken)
- Familiarity with tools such as Confluence, Snowflake, Qlik, and Amplitude is a plus.

**Life at ManoMano**

At ManoMano, we believe in creating an environment where our team members can thrive both professionally and personally.

Here's what we offer:

- Up to 2 days of remote work per week
- Reimbursement of up to 60% of transportation costs
- Reimbursement of up to 60% of the company health insurance
- Swile restaurant voucher card (reimbursement of up to 60% by ManoMano)
- Employee benefits platform
- Gym and music rooms
- Terrace