Market Field Service Manager

il y a 22 heures

Paris, France Axiom Software Solutions Temps plein

**Job Description**:
Job Description - Market Field Service Manager
- 15-20 years of Field service management. Preferably in managing food and drink processing conglomerate corporation accounts.
- Experience in handling customers in Weekly/Daily/Monthly/Quarterly Review meetings
- Sound knowledge of process adherence and management
- Experience in managing Field Support tools, Build management, Server room support, EUC and User Service management functions.
- Making sure that anti-virus updates and patches are applied effectively and promptly
- Enabling high-level performance benchmarks for access devices, such as PCs, laptops, and mobiles
Service Management
- Monitoring and managing desktop support, IT services desk, and VIP support functions to ensure optimal service
- Maintaining high performance levels for service-related processes, and implementing improvement activities wherever necessary
- Taking ownership of critical incidents, coordinating with resolution parties, and establishing effective communication between stakeholders for post-incident reviews
- Taking accountability for service delivery performance, meeting customer expectations, and driving future demand
- Capable of converting DSAT into CSAT
- Recommending methods of improvement and seeing that actions are implemented on time for service delivery upgrades
- Providing accurate and regular reports to the management
Meeting Support
- Providing technology support for corporate conferencing and ensuring the ready availability of meeting room resources, such as presentation software and audiovisual systems
- Educating departmental staff on the effective use of conference room technology
Other Key Skills
- Proficiency in leading both physical and virtual teams
- Experience in dealing with third-party-provided services
- Operational ability in a diverse, large-scale environment
- Exceptional customer-facing skills
- In-depth knowledge of escalation procedures, incident management, and other disciplines related to service delivery
- Capacity to train and guide junior team members
- Ability to manage and prioritize tasks efficiently
- Readiness to demonstrate a proactive attitude
- Excellent verbal and written communication skills
Skills and Qualifications
- Bachelor’s degree in business administration or related field
- Exceptional leadership, time management, facilitation, and organizational skills

Preferred Qualifications
- Master’s degree in business administration or related field

About Company

We are committed to providing solutions that are simple to use and cost-effective, that meet the specific set of needs defined, and that are adaptable to meet future needs.

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