Visa Agent
il y a 2 semaines
Introduction to CIBT
Stability and growth:
Our vision is to be the premier visa service provider across an expanding global footprint. Our continued growth has been shaped by our five strong values that guide the way we work and the decisions we make each day to help achieve our vision.
Our values are:
- Service Excellence
- Expertise
- Teamwork
- Global Diversity
- Integrity
**Responsibilities**:
Our highly skilled and motivated Specialists act as consultants, tailoring our products and services to the needs of the traveler to ensure their travel experience exceeds all their needs and expectations. Our Specialists will be the face of CIBT to our customers, acting as ambassadors of the brand by delivering service excellence. They have the ability to excite our customers and deliver on the CIBT commitment.
- Maintain office process flows that achieve maximum efficiencies and productivity
- Provide accurate information for all visa information requests
- First point of contact for escalations as they arise, resolving the issue successfully with the client
- Ensure action list and critical list is actioned and kept up to date
- Ensure accurate information is being provided to clients upon their visa request
- Ensure that all Service Level Agreement (SLA’s) standards are met or exceeded
- Work closely with other areas across the business to support ongoing improvements
- To undertake all other reasonable duties as requested by the Team Leader and Manager
- Ensure Health and Safety policy is understood and correctly implemented within the team
- Ensure that all required travel documents are returned to the traveller in accordance with their date required
- To work with professionalism, honesty and integrity maintaining confidentiality
- To treat all colleagues fairly, with respect, impartially and consistency.
Competencies
The following competencies have been identified as critical for success in the role and will be referred to during the assessment, feedback and evaluation process.
- Coping with pressures and set backs
- Adhering to principles and values
- Working with people
- Following instructions and procedures
- Adapting and responding to change
Skills and Experience
ESSENTIAL
- Bilingual (French & English)
- Proven excellent written and verbal communication skills
- Ability to work the demanding hours required of the role
DESIRABLE
- Proven strong analytical ability
- Education level equivalent to Bac + 2 or more
Equal Employment Opportunities
As part of our dedication to the diversity of our workforce, CIBT is committed to Equal Employment Opportunity without regard for race, color, national origin, ethnicity, gender, protected veteran status, disability, sexual orientation, gender identity, or religion.
**Salary**: 20,000.00€ - 30,000.00€ per month
Ability to commute/relocate:
- Paris (75): Reliably commute or planning to relocate before starting work (required)
Application Question(s):
- what is your salary expectation?
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