Customer Operations Manager

**About us**:
Are you ready to be part of a groundbreaking company at the forefront of Industry 4.0? Pelico is on a mission to drive the transition of factories towards greater resilience, agility, and resource efficiency through data-driven collaboration.

Pelico, headquartered in Paris, France, emerged in 2019 as a result of merging the finest talents from the realms of Tech, Data Science, and Manufacturing. With operations expanding swiftly in France, Germany, and the United States, we are a dynamic force transforming the factory supply chain landscape. Our growth trajectory is fueled by unwavering support from Tier 1 VCs like 83North and reknowned investors, including CEOs from renowned companies like Datadog and Mirakl.

Pelico's operations management platform gives factory teams the agility and resilience to quickly respond to any supply chain disruptions, and act fast to mitigate their impact. With the platform, factory teams align on a single source of truth to anticipate bottlenecks, prioritize corrective actions, speed up cross-functional collaboration, and simulate alternative production and repair scenarios.

**What you'll do & learn**

As a member of Pelico’s customer team, you’ll play an instrumental role at maximizing the impact of the Pelico platform for our users. You will be working with operational teams in manufacturing plants to support industrial players in the transformation of their operations while contributing to the Pelico Platform evolution. Your main objective is to ensure a successful delivery to our clients.

**Pre-sales**
- Dive in with plants operations teams to better understand their customer jobs and reinvent their day to day work with data.
- Demo our product to our prospective customers.

**User onboarding**
- Map, model and analyze the client’s data to feed the platform or to create operational recommendations with Jupyter notebooks.
- Conceive and articulate platform workflows to solve real life plant issues.
- Be the main point of contact for our users.
- Play the role of project manager to facilitate the onboarding.

**First wins**
- Generate a significant impact on industrial performance in the client’s plants by helping users leverage the platform.

**Pilot conversion**
- Help the team automate deployment processes and playbook to build scalability. Job profile:
**Preferred Experience**:
**_ Pelico promotes inclusion and non-discrimination, and acts daily in favour of social mix, gender equality, senior citizens & disability_**

**What you embody**
- You combine a passion for technology and data with the will to have a sustainable and significant impact on industrial processes. You have the desire to join an early stage startup and be the witness to all the steps of rapid growth.
- Capacity to apprehend and solve complex business problems.
- Professional experience in modeling, transforming and analyzing data
- Willingness to build long term relationships with B2B clients, to collaborate and iterate with users to create innovation solutions.
- Interested in our industry.
- Autonomous, results oriented and you excel in stimulating environments
- Willingness to create impact for customers and see the product in the hand of happy users.
- Team player and comfortable working with others.
- Bilingual French and English mandatory (verbal & written).

**What we offer**

Join an exciting adventure with a lot of challenges at all levels
- Work on a highly impactful product that users love
- Office location at the heart of Paris (75002)
- Equity for every pelican
- Remote flexibility & 6 weeks of Work from Anywhere
- Premium health coverage : Alan Blue
- 50% meal allowance: 10€/day worked (Swile card)
- 50% public transportation or equivalent in sustainable mobilty package
- Team events every quarter

**Our recruitment Process**
- HR Introduction of 45 mins by GG Meet
- Screening
- Deep dive on experiences: 1 Product demo & 1 role play
- Restitution with Chief Customer Officer
- Ref check & offer letter to join Pelico within 48 hours