Revenue & Customer Operations Manager

autone is transforming retail with AI-driven inventory intelligence. We’re on a mission to reimagine the future of retail. Combining cutting-edge AI with deep industry expertise to help global brands make smarter, waste-free decisions that drive growth and efficiency. Trusted by 50+ leading brands and backed by Y Combinator and General Catalyst, we’re scaling fast to build the technology that makes supply chains cleaner, leaner, and more agile. **The Role** We are seeking a strategic and execution-focused **Revenue & Customer Operations Manager** who will act as the operational backbone across our revenue-generating functions with a focus on customer success operations, optimising processes to ensure we stay lean while scaling. You'll develop and implement systems, processes and strategies to improve efficiency across the customer lifecycle - from acquisition through expansion. You'll work closely with the Revenue Operations Director and collaborate across sales, customer success, and product teams to drive operational excellence. **Key Responsibilities** - Support leadership team on strategic projects from planning through execution to build a world-class revenue operations function - Own and implement process improvements that optimise workloads across the full customer journey - from sales and onboarding through expansion and retention - Work as the interface between go-to-market teams and the broader organisation, scoping automation opportunities and ensuring seamless communication - Coordinate and manage essential revenue operations processes, ensuring alignment with strategic goals - Conduct reporting and data analysis across sales, customer success, and operations to drive insights and decision-making - Document and communicate operational changes across the organisation - Identify and implement tooling and systems improvements to support revenue growth **What We're Looking For** - 2+ years of experience in revenue operations, sales operations, customer operations, or strategy roles in fast-growth environments - Enthusiasm for diving into operational details and hands-on implementation - Proven track record of questioning the status quo and driving meaningful improvements - Highly detail-oriented and organised, with excellent written communication skills - Strategic mindset focused on initiatives that move the needle for the organisation - Highly analytical and technically inclined, able to dive deep into processes and systems - Strong work ethic with a "get stuff done" mentality, balancing speed with quality - Comfortable working across multiple functions and wearing different hats as needed - Fluent in English, with strong written and verbal communication skills **Nice-to-Haves** - Experience in B2B SaaS environments across sales and/or customer success operations - Technical skills in SQL and/or Python - Experience with CRMs and tools like HubSpot, Salesforce, Intercom, or Zendesk - Prior experience building or scaling revenue operations from the ground up - Background in fashion and retail technology **What autone Offers You** - High Impact: Your work will shape how we scale our revenue operations and how leading brands experience autone's AI platform - Career Growth: A meritocratic, high-growth environment where you can carve your own path and grow with the company - Creative Culture: Think pub quizzes, canoeing trips, team breakfasts and lunches, and an annual company retreat - Compensation: Competitive salary plus meaningful equity - Inclusivity: We're committed to building a diverse, inclusive team and encourage applicants from all backgrounds **The Interview Process** We aim to move quickly (usually within 2-3 weeks): - CV Screening with People Ops (15-20 min) - Introductory conversation - Rev Ops Director Interview (30 min) - Dive deeper into your experience - Live Case Study (1 hr) - Work through a realistic operational challenge - Founder / C-Level Interview (30 min) - Final discussion on vision and fit - Offer