Head of IT Service Desk

il y a 2 semaines

Paris, France PROPHESEE Temps plein

Prophesee is the inventor of the world's most advanced neuromorphic vision sensors.

The company developed a breakthrough Event-Based Vision approach to machine vision. This new vision category allows for significant reductions of power, latency, and data processing requirements to reveal what was invisible to traditional frame-based sensors until now. Prophesee's patented Metavision® sensors and algorithms mimic how the human eye and brain work to dramatically improve efficiency in areas such as industrial automation, computational imaging, security and surveillance, autonomous vehicles, connected devices, AR/VR, and more.

Prophesee is based in Paris, with local offices in Grenoble, Shanghai, Tokyo and Silicon Valley. The company is driven by a team of more than 100 visionary engineers, holds more than 50 international patents and is backed by leading international investors including Sony, iBionext, 360 Capital Partners, Intel Capital, Robert Bosch Venture Capital, Supernova Invest, and European Investment Bank.

Prophesee is looking for new talents to join its dynamic team and exciting mission, and to contribute to a paradigm shift in computer vision across many industries.

As the Head of IT Service Desk at PROPHESEE, your role involves guaranteeing excellent user support. You'll be responsible for managing technology, subcontractors, and support procedures to optimize system performance. Drive ongoing improvements, supervise system administration, and play a key role in strategic decisions to enhance user satisfaction and overall IT service quality.

**Objectives**:

- Ensure responsive and effective support services for Prophesee's information system users.
- Collaborate with IT, Security, HR, Operations, and Finance teams to enhance service quality.

**Responsibilities**:

- Analyze software and hardware requirements for optimal user satisfaction.
- Manage subcontractors and maintain effective relationships.
- Develop and implement user support procedures, proactively addressing emergencies.
- Evaluate and improve support procedures for efficiency and responsiveness.
- Analyze and enhance service quality, reporting to relevant committees.
- Stay updated on workstation technologies, ensuring effective IT resource usage.
- Administer systems and workstations.

**Additional Tasks**:

- Coordinate with other departments for service quality.
- Contribute to workstation design and propose technology or policy changes.
- Implement, monitor, and update policies and procedures.
- Match user permissions with company roles.
- Draft and test security incident response, business continuity, and recovery plans.
- Present periodic Service Desk reports to management.

**Requirements**:

- Master's degree in IT.
- Previous IT services experience and certifications in best practices preferred.
- Strong interpersonal and problem-solving skills.
- Experience in project management and deploying IT tools.
- Fluent in English.

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