Field Service Development Manager

In the VELUX Group, we offer you a world of opportunities and the chance to create a bright future. From the forefront of the sustainable indoor living industry, we enable those who live, work and play under the roof transform their spaces and live a healthier everyday life with more daylight and fresh air.

The VELUX Group is an international, family-owned business with strong financial roots and each year we are able to create real impact by reinvesting in society, our employees and planet through our foundations.
Alongside the rest of our values, “courage” and “mutual respect” define our actions every day and how we wish to contribute to the world.

Do you want to be a part of transforming a global field service organization? Have you experienced and worked with the challenges and opportunities within field service? Do you have strong experience in hands on project management and driving cross-functional optimization and transformation projects? Then you might be the new

**Project Manager (M/F/x) - Field Service Development**:
in our Global Operational Excellence team As our Project Manager, you will work alongside a team of dedicated professionals, utilizing project management and analytical skills to shape and transform our field service organization.

***Your challenges**:
The purpose of our team is to improve efficiency and satisfaction in the customer experience across our customer call centers and field service technicians, as well as accelerating the digitalization of our customer experience. Our field service organization already delivers a high service quality with happy customers and engaged employees, therefore, focus is on future proofing our position in the market. Your primary tasks will be to:

- Identify improvement opportunities that delivers field service effectiveness through hands on involvement and market visits
- Build and lead improvement and transformation initiatives across multiple functions, partnering with business leads to set strategy, scope projects, assess impact potential, secure resources, and drive execution
- Ensure our digital tools become enablers of growth and excellence by identifying needs and converting them into solutions in strong collaboration with the team.
- Coordinate and maintain clear communication with all stakeholders, to ensure transparency and alignment and drive related change management
- Drive engagement with our markets by supporting and equipping our managers with solid performance management processes and tools
- Our team was founded one year ago, and this position is brand new - giving you the opportunity to make your mark on how to fulfill the responsibilities of this position, thereby making your mark on the VELUX organization.

**Your Qualifications**:

- Have a solid track record of driving strategic complex and cross-functional projects and a solid project management toolbox (steering committee reporting, project plans, budgets, risk management etc.)
- Are a skilled professional with +5 years of experience within optimizing Field Service and Post-Sales processes
- Have sound problem-solving skills
- Are organizationally savvy with strong stakeholders management skills and the ability to influence on all levels
- Excellent verbal and written English

You will be working out of our offices in either _Hamburg or Paris (Morangis) _. Since the role is global and new you can expect 40-50 travel days per year. The amount may vary based on ongoing projects/priorities and over time and can be planned in proper time in advance.

**Your opportunities**:
You will work alongside experienced and committed colleagues - in a setting where knowledge is shared, and responsibility is given to those who can and will. Global Operational Excellence is a new department in VELUX, so you will have the opportunity to have an impact on the area, which is of strategical high importance to our business.

We are a company where you can have exciting work balanced with your private life. In the team, we enjoy a high level of flexibility with regards to work from home days and time, while also valuing the impact and energy from co-location.

**Application and contact**:
**Equal Opportunity Employer**:
VELUX Residential is fully committed to the concept and practice of equal opportunity in all aspects of employment. To further our goal of equal employment opportunity for all employees and prospective employees, it is the policy of VELUX Residential to recruit, hire, train, and promote persons in all job titles without regard to race, color, religion, sex, age, disability, protected veteran status, national origin, sexual orientation, or any other basis prohibited by applicable law. All employment decisions shall be consistent with the principle of equal employment opportunity and only job-related qualifications will be required.