Customer Success
il y a 1 semaine
Born in 2016 from the merger of Groupe PSA and the TravelCar startup, Free2Move was created to simplify and guarantee mobility for everyone._
- Today, thanks to our agile and conquering state of mind, we bring together a set of new mobility services to meet the travel needs of our customers._
- Free2Move is the Nº1 reflex for more than 6 million users, in more than 170 countries across 5 continents, available in 30 languages and 26 currencies. Free2Move has 5,000 partners and offers 100k+ vehicles available to rent._
- If you want to join a team of passionate, dynamic, motivated, and creative people, in a human-sized, innovative, agile, internationally oriented environment... join us_
**MISSIONS**
- You are in charge of Customer Success in our main market, France, from the moment the lead becomes a customer.
- You manage the delivery and recovery of the vehicles; coordinate with the client, fleet manager, and transport provider the place and date of delivery. Prepare the welcome pack (insurance documentation, registration, ).
- For the whole duration of the Car-On-Demand contract you are the point of contact of the customer and you are here to guarantee their satisfaction.
- Control the correct invoicing and payment of all items together with the Recovery team
- Manage Customer relationship: Renewals, upselling, anticipated cancellation of the contract, maintenance request, bad
debt collection, etc...
- You will be working hand in hand with the Operations team in charge of the fleet and the Sales team. And reporting to the Customer Success Manager across countries.
**PREFERRED EXPERIENCE**
- Native French or bilingual (C2), English fluent, (third language would be a plus)
- Born problem solver with a very pragmatic mindset
- You like to understand how things work, and feel at ease with digital tools (including our back-office and some business intelligence tools)
- Very thorough, you are able to take a step back and build processes to boost the efficiency of the team
- Good sense of customer relationship, eager to satisfy your customer
Resilience, you won’t get discouraged by the sum of problems you need to tackle or by rude customers
- Agile, you fit perfectly in a start-up environment where things change quickly
- 2 years’ experience in a position exposed to customer relationships or business operations
**WHAT WE OFFER**
Working at Free2Move means integrating a tribe in which excellence and the culture of performance are synonymous with having a good time; but it also means:
- The opportunity to revolutionize mobility with us
- Career evolution
- Latest technological working tools
- Strong cooperation between our different teams
- International projects
- Free2Move is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to sex, origin, religion, sexual orientation, gender identity, age or nationality, and will not be discriminated against on the basis of disability._
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