Claims Relationship Assistant Manager

Primary Details

Time Type: Full time

Worker Type: Employee

At QBE, our purpose is to enable a more resilient future.

Are you passionate about working for one of the world’s largest insurers that offers excellent opportunities to grow your career and with offices in 27 countries?

Leveraging our deep expertise and insights, QBE offers commercial, personal and specialty products and risk management solutions to help people and businesses manage risks. Today, we employ more than 11,600 people around the world.

QBE Europe SA/NV is headquartered in Brussel and while we are international in our outlook, we are also proudly local in our operations. QBE’s European Operations, which accounts for over 27% of QBE Group turnover, is a leading specialist in London market and European commercial lines business. Active in both the Lloyd’s and company market, QBE offers considerable diversity to the broking community. We are a socially responsible company and give our customers the ability to invest a portion of their premiums in environmentally and socially beneficial projects.

With our comprehensive product offering and underwriting expertise, we are able to cover a wide range of business risks, helping our clients to identify them and minimise their exposure.

If you want to be part of a European team within a successful organisation with strong growth ambitions, this is an exciting opportunity to join the European Strategy and UW Transformation team and play an active role in shaping and supporting the execution of the Continental Europe Strategy and its Growth & Transformation Agenda.

The role can be based either in Spain or in one of our other offices in France, Belgium, Germany, Italy, Sweden, Denmark.

The context and the opportunity

The role is key in the claims function to support Claims Relationship Managers deliver excellent claims service across multiple business lines working closely with Claims, Underwriting and Market Management. The role includes managing a portfolio of customer and Broker relationships from a claims perspective, as well as a network of internal stakeholders.

Your new role
- Contribute to the development and implementation of the Claims service strategy, processes and procedures to support delivery of overall business targets
- Support Claims Relationship Manager, Claims Business Line Manager, Underwriters and Business Development Managers in the acquisition and retention of profitable business
- Use knowledge of the Claims environment and business levels to identify any potential impact to claims resource requirements for new and renewing customers
- Support the development and implementation processes to ensure that the Claims function is aligned to the needs of the business, and work closely with underwriters and other business functions
- Consult with marketing and produce promotional material for claims
- Identify claims efficiencies, with the aim of improving claims service delivery whilst reducing the total cost of claims, and recommend enhancements
- Support Claim Relationship Manager with new business presentations to provide details of QBE Claims Service Offering and establish the best claims handling solution, and attend for own portfolio of target customers
- Develop relationships with key stakeholders/business managers for own portfolio to enable the business Claims function to fully support their needs
- Represent claims in Internal / External meetings with our Customers as required and take accountability to commit QBE claims to an agreed approach to meet Customer needs
- Develop relationships with trading partners and service providers, including TPAs, for own portfolio of customers
- Support validation of renewal schedule for major and strategic accounts and ensure that Underwriters are in possession of all pertinent claims information in anticipation of renewal negotiations
- Raise the Claims profile with both Internal and External Customers
- Raise the level of claims service and interaction with our Customers
- Validate claims data reports on time and in the prescribed form to brokers and insurance risk managers
- Identify and evaluate potential improvements to maximize the use of technology
- Ensure that for individual customer the most appropriate claims handling/servicing solution is devised, recorded/communicated to the Claims Management Team.
- Monitor and review the delivery of claims servicing commitments
- Provide assistance, advice, guidance and training upon request or when the opportunity is identified Develop and enhance the collaborative relationship with stakeholders to ensure exceptional service delivery
- Role model customer behavior

About you
- Broad experience of working in commercial insurance Claims
- Experience of Property, Casualty and/or Financial Lines
- Experience of working as part of a senior team within a multi-national insurance environment
- Experience of working with other internal functions such as underwriters and busines