Junior Customer Success Manager

AB Tasty is a global leader in AI-powered experience optimization solutions empowering brands using personalization, experimentation, recommendations, and search to build better experiences on their websites and apps. Integrated into a single platform, AB Tasty offers web and API-based solutions that provide companies with a unified approach to creating seamless customer experiences.

Brands use AB Tasty’s platform to align digital, e-commerce, and product teams on revenue goals by optimizing and innovating digital experiences.

Founded in 2013, AB Tasty’s customer roster includes world-leading brands such as Kering, McDonald’s, Ulta Beauty, L’Oreal, Disneyland Paris, and LVMH among others. AB Tasty has 12 offices across the globe: North America, Europe, Asia Pacific.

Upon joining AB Tasty, you will become part of our FR Customer Success team. You will be responsible for onboarding, guiding and advising clients on the best ways to make the most out of AB Tasty solutions. The key objectives are to help our customers achieve their CRO goals while maximising product adoption. The CSM will report directly to one of the Team Leaders CSM FR.

**Contract & Location**:

- Permanent full-time contract
- Paris Office
- Smooth remote work policy (up to 3 days a week)

**What you will do**:
Client Management:

- Be responsible for the management of a customer portfolio
- Help build loyalty by creating an excellent relationship with existing customers
- Analyse and identify new areas for optimization following data analysis
- Be proactive to make our clients successful
- Maximize your portfolio’s expansion while minimizing churn and contraction

Customer Education:

- Undertake operational and methodological training
- Support clients in their implementation of tests and personalization campaigns

Product Adoption and Product Evolution:

- Increase Product Adoption
- Participate in the platform evolution with product teams, sharing clients' feedback, needs, and pain points

**What we look for**:

- A proactive, communicative and organised mindset
- Excellent verbal and written communication skills in French and English
- 1st experience in SaaS or e-commerce business, in project management or customer relationship management (internship, apprenticeship)
- Strong soft skills: energetic, enthusiastic, self-motivated, open-minded, curious, and rigorous
- Interest in technology and digital ecosystems

**What we offer**:

- **Huge impact.** AB Tasty is only as great as our team. By directly developing the publicly accessible SaaS platform used by all our clients, you’ll have a direct impact on the company’s success
- **No micromanaging. **Be the owner of your effort - you’ll be one of the team and fully trusted to take responsibility for your tasks. You’ll have every incentive to make a real impact
- **International reach. **Our audience is wildly international, and our team is too. Although our HQ is located in France, our company language is English
- **Continuous education.** We offer many opportunities for each employee to learn and grow from a mix of professional and non-professional topics
- **Unique career opportunity.** By joining a fast-growing company that’s making waves in the tech industry, you’ll have a wonderful chance to enhance your learning and advance in your career faster than you ever thought possible
- **Lots. Of. Fun. **Our incredible magic makers organize awesome events, such as team games, drinks, yoga classes, and parties
- **Time for yourself.** After a year within AB Tasty, we offer you a day off during which we ask you to think about your career expectations with us. It's not always easy to find time for introspection and envision what path can lead us to a happy career, so we offer a Retreat Day to reflect on that. We not only aim to succeed but also to make you succeed