IT Support

Intersec is not only a **fast data software vendor** specializing in **location intelligence**, but also a human and technological adventure, driven by passionate **150 employees** **all over the globe **who are dedicated to innovation.

Our solutions guide governments and telcos in their data-driven revolution to build more value for society.

Privacy by design is one of our core values, and we are proud to say that our **public warning system** solution covers **28% of the population in the European Union**, and that our 65 clients in 45 countries leverage our instruments to locate, track, and map **850 million mobile devices** 24/7.

As a major player in the field of** software solutions for public safety**, our innovative products help law enforcement agencies and emergency organisations protect citizens and effectively manage critical situations. We are proud to offer cutting-edge solutions which are used in the following, use-cases:

- **Emergency Call Location**: Our platforms ensure that the most accurate and reliable location information is reported and that no one is left behind
- **Geolocated Alerts**: We provide accurate and targeted mass communication tools to inform the public in case of emergency.
- **Solutions for Law Enforcement**: We equip law enforcement agencies with powerful tools for managing interventions, collecting evidence, and fighting crime.
- **Civil protection solutions** : In time of crisis whether facing disasters industrial or related to security our platform helps officials in saving lives by providing situational awareness, alerting communities exposed to risks and orchestrating critical communications.
- **Solutions for Law EnforcementHomeland security**: as a trusted European partner, we specialize in helping law enforcement agencies (LEAs) derive actionable insights from network data, securely, responsibly, and ethically.

**Role & Missions**
- We’re looking for a** seasoned IT Support & Project Engineer** to join the team and support our fast growing

You will be **working closely with Clément our Head of Platform Operations and Nicolas (System Administrator)**, with great autonomy to deploy projects and initiatives aiming to upgrade our IT equipment, infrastructure and performances.

Your main goal will be to
- Follow up users requests
- Carry out preventive maintenance on PCs and servers, automating updates, monitoring and alerting.
- Restore service in the event of breakdowns (Linux servers, firewalls, switches, etc.).
- Modernise the global infrastructure

**You will be more specifically in charge of**:
**Follow up of users requests (20%)**:

- Onboarding, Offboarding: Managing the integration and departure of users.
- Hardware management: ordering hardware and monitoring stocks.
- Rights and groups management: Administering user rights and groups groups on Microsoft Azure.
- Managing VMs on Proxmox: Setting up and monitoring virtual machine management processes.
- Firewall modifications: Processing requests to modify firewall rules firewall rules.

**Preventive maintenance of IT equipment (30%)**:

- ** Servers**:

- Set up a process for updating servers, mainly under Debian with Proxmox.
- ** VMs**:

- Automate virtual machine updates.
- Create processes to secure access to VMs (Linux) via bastions.
- ** Laptops**:

- Implementation and configuration of appropriate security policies (firewall, antivirus, etc.).
- Proactive monitoring of systems to detect and remedy security vulnerabilities.
- ** Hardware**:

- Maintenance of network equipment (switch, firewall).
- ** Server maintenance**:

- Regular monitoring and maintenance of servers.

**Participation in IT modernisation projects (50%)**:

- ** Kubernetes**:
to Kubernetes.
- ** Replacing the VPN solution**:

- Define and implement a new network architecture for better control, and

control, and find a new, suitable VPN solution.
- ** Improving document sharing processes**:

- Carry out an audit of file sharing requirements.
- Create a SharePoint rights management process.
- Find a sustainable solution for sharing large files locally.

**Requirements**:
**What we look for someone to have**:

- At least **5 years of experience in IT Support Management and Administration System**:

- Good communication skills in **english** (written & spoken) and **french**:

- Great** priority management **skills
- A p**roblem solver mindset**:

- **Project management**:Ability to participate in infrastructure modernisation projects (migration to Kubernetes, VPN replacement, etc.).
- **Operating systems**:Excellent command of Linux and Windows systems.
- **Virtualisation**:Good knowledge of Proxmox and virtualisation environments.
- **Networks**:Solid skills in network management, including configuration and configuration and maintenance of firewalls, switches and VPNs.
- **Security**:Experience in implementing security policies,in particular for workstations (firewall, antivirus, access to VMs via bastions).
- **Azure activ