Desktop Support Engineer

il y a 1 semaine

Paris, France Sharp Brains - Global IT Support Temps plein

**Overview**

**Duties**
- Provide technical support for desktop and laptop computers, including troubleshooting hardware and software issues.
- Manage user accounts through Active Directory and provide VPN access as needed.
- Maintain and configure network settings, including TCP/IP, DNS, and firewall configurations.
- Utilise tools such as SCCM for software deployment and updates.
- Respond to help desk tickets using systems like BMC Remedy, ServiceNow, or Jira.
- Conduct analysis of recurring issues to identify solutions and improve processes.
- Collaborate with team members to ensure efficient operation of IT services across the organisation.
- Provide guidance on best practices for computer networking and security protocols.

**Requirements**:

- Proven experience in desktop support or a similar IT support role.
- Strong understanding of computer hardware, operating systems (Windows, macOS, Linux), and networking principles (LAN/WAN).
- Familiarity with technical support tools such as SCCM, BMC Remedy, ServiceNow, or Jira.
- Excellent communication skills with the ability to convey technical information clearly to non-technical users.
- Strong analytical skills for troubleshooting complex issues effectively.
- Knowledge of firewall configurations, VPNs, TCP/IP protocols, and DNS management is highly desirable.
- A customer-oriented approach with a commitment to providing exceptional service.

Work Location: In person

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