People Operations Manager

Blablacar is looking for a **People Operations Manager** to join its team. Reporting to the Head of HR experts, you will be part of a group responsible for business and employee services.

As the People Operations Manager, you will be responsible for overseeing the **day to day operations of our HR programs** (employee onboarding/offboarding/contracts & amendments/employee records, etc) and for providing **support **to** our employees.** The team is currently composed of **4** direct reports in HQ and 5 resources in the regions with “dotted” lines into you). As the People Ops Manager you will be responsible for overseeing and growing the team, and improving the program, processes and tools working with stakeholders cross-functionally to get there. You will ensure smooth delivery of the programs and support, always keeping in mind employee experience in everything you do. You’ll be expected to flex from strategic to tactical work as hands-on operational work will be needed initially as the team gets set-up.

**Your Responsibilities**:
- **Employee support**:

- Oversee employee support ensuring fast and efficient turn-around and best-in-class employee experience
- Identify policy & process improvements as well as tooling and/or training & documentation needs based on nature & volume of questions and partner with HR ops team, HRBPs, HR experts, IT team and others to design and implement changes, methodology for the team to support and metrics to monitor team efficiency)
- Identify and implement key metrics to monitor and report on employee questions and on your team’s efficiency
- Manage escalations
- **
HR operations**:

- Oversee and in some cases directly support operations of key HR programs and policies such as:
- Employee onboarding & set-up
- Employee records & employment documentations (contracts, amendments, etc)
- Benefits & Leaves administration
- Immigration
- Administrative offboarding, etc
- Oversee Payroll to ensure timely processing of recurring pay variables (eg. leaves, meal vouchers, etc) and all payroll changes (salary, title, department, etc)
- Monitor and report on policy usage & trends (eg. increase in absenteeism, etc)
- Identify program/process improvement and/or automation opportunities and partner with HRBPs and HR experts (COEs) to design and implement them
- ** Team Management**:

- Manage day-to-day activities of your team members
- Grow and develop team members ensuring collaboration and engagement

**Requirements**:
- You have experience in a high-growth international startup environment (preferably in Tech) and 5+ years of progressive HR experience including 2+ years managing a People operations team.
- You’ve done this before - Previous experience with People Operations functions establishing processes, tools and day-to-day operations.
- Solid project management skills including advanced stakeholder Process, Details and Data oriented.
- Knowledge of French HR operations is a must.
- You are fluent in French and English.

**What we have to offer**:
- 4 additional weeks on top of legal maternity leaves
- Financial support for home office equipment
- Minimum 25 days holiday per year
- Local meal plan policy (Swile card)
- 50% transportation paid (Forfait Mobilité Durable)
- Relocation package and visa support
- Free unlimited carpooling & bus rides
- Personal growth via trainings, mentorship, and internal mobility programs
- Employee Stock ownership plan
- Regular team building events
- Mental health support through Moka.care
- 1 day off per year to test our product
- 1 day per year for social engagements with non-profits

**Interested in joining the ride?**:
- a 45-min video-call with one of our Talent Acquisition Manager, Marieta Tonoyan to get to know you, understand your career expectations and answer your questions
- a 60-min video-call with our Head of People expertise, Perrine Labesse to deep dive into your People Ops skills
- a fully remote exercise to evaluate your hard skills, including a presentation to key stakeholders
- a 30min video call with Team members
- 45min with the future team + 15min with Frédéric Altenbourger, our General Secretary for final validation- Our hiring process lasts on average 25-30 days, and offers usually come within 48 hours._
- Not sure yet?- Check out our 100 reasons to join BlaBlaCar