IT Support Specialist

il y a 3 jours

Strasbourg, France Netcompany Temps plein

**Company Description**:
Are you ready to shape the future technological landscape in Europe?

**Are you ready to discover the role of an IT Support Specialist in Netcompany?**

**As an IT Support Specialist you will**:

- Analyze incidents, first and second-line customer liaison with the purpose of maximising the first call resolution rate
- Act as a service desk agent, incident agent and analyst, problem agent and analyst
- Provide first and second-line support: remote and on-site support
- Record & track incident and request information
- Record & track Problem information
- Participate in reconfiguration/installation of PC environment
- Document operational support procedures
- Draft technical content for knowledge database

**Qualifications**:
**What would make you a fit for the role**:

- Minimum of **3+ years** of relevant professional experience
- Fluency in both **English/French** both written and oral
- Being highly autonomous and broadly IT skilled
- Knowledge of end user computers and, more specifically, Windows computers
- ITIL V4 Foundation Certification
- Experience in liaising with system and database administration for execution of administration tasks
- Good communication skills and being empathetic and user oriented
- Knowledge of additional official EU languages, specifically German would be considered as an advantage

**Additional Information**:
**Being a part of the Netcompany-Ιntrasoft team, you will be provided with**:

- The opportunity to work in a modern environment.
- A competitive compensation & benefits package
- Hospitalization plan
- Continuous learning opportunities using the most modern methods (unlimited access to Udemy for Business, ad-hoc trainings)
- A personalized development plan for targeted career growth

If you are looking forward to be part of a diverse environment, and have the opportunity to work alongside well-experienced professionals, on challenging, large-scale projects that directly impact millions of citizens around the globe, then this is the place to be

LI-PG1

LI-Onsite

Workplace

Strasbourg, France

Workplace

Strasbourg, France

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