Sales Operations Manager

Permanent contract

Location : Paris or London office (both are possible)

Start date : ASAP

Type of work : Hybrid (2 days/week minimum at the office)

**We're making the world of digital assets accessible and secure for everyone. Join the mission**

Founded in 2014, Ledger is the global platform for digital assets and Web3. Over 20% of the world's crypto assets are secured through Ledger products. Headquartered in Paris and Vierzon, with offices in UK, US, Switzerland and Singapore, Ledger has a team of more than 600 professionals developing a variety of products and services to enable individuals and companies to securely buy, store, swap, grow and manage crypto assets - including the Ledger hardware wallets line with more than 6 millions units already sold in 200 countries.

At Ledger, we embody the values that make us unique: Pragmatism, Audacity, Commitment, Trust and Transparency. Hear from our employees how they shape the work we do here.

**Responsibilities**:
As an individual contributor, the
**Sales Operations Manager** will be responsible for
**defining, implementing and managing the process, governance, reporting & tooling for Ledger Sales Teams**. They will play a pivotal role within the Sales function and will work closely with the Sales Team on a day to day basis. This is an exciting role to help build a strong business and continue the exceptional growth we have experienced in recent years.

**Missions**:

- Define and govern & improve operational procedures for the Sales Teams across Ledger
- Develop effective, accurate and ideally automated reporting to senior management on activity, pipeline, lead generation, sales and other KPI's Provide sales team with the tools, reporting & cadence required to deliver against target
- Assist with incentive & commission planning
- Optimise sales workflows from marketing automation, leveraging HubSpot, Salesforce, LinkedIn Sales Navigator, AirCall, ZoomInfo etc
- Manage & govern post sales contract activity liaising with internal teams, to ensure contractual and invoicing obligations are met Maintaining source systems and up to date integration & data between these systems
- Managing supplier relationships with core tools, ensuring technical and internal issues are resolved swiftly and effectively
- Work with sales managers to create and maintain data flows that ensure Salesforce pipeline and forecast are reliable
- Prepare periodic business review presentations
- Participate in the onboarding and training process for new sales team members
- Document and maintain up to date documentation on workflows, data flows and training

**What we are looking for**:

- At least 3 years experience in Sales Operations, or a similar role
- Salesforce Admin certification
- Fluency in English (level C1 equivalent)Strong interpersonal & communication skills with the confidence to engage, manage and gain consensus from multiple stakeholders
- The ability to operate at both a strategic level, but also at a micro level when tasks and data require analysis and deep understanding
- Tableau Experience
- [nice to have] Knowledge & proficiency in HubSpot, Sprout & Zapier
- [nice to have] Fluency in French (if not native language)
- [nice to have] Experience in a B2B & B2C Sales Organisation
- [nice to have] Knowledge or experience in the Web3 ecosystem (crypto, NFT)

**What's in it for you**:
**Equity**: Employees are the foundation of our success, and we award stock options so you can share in that success as we grow.

**Flexibility**: A hybrid work policy (2 days per week at the office) with the possibility of one full month abroad remotely per year.

**Social**: Annual company outing for Ledgerdary Days, plus frequent social events, snacks and drinks

**Medical**: Comprehensive health insurance policy offering extensive medical, dental and vision care coverage.

**Well-being**: Personal development, coaching & fitness with our dedicated partners.

**Vacation**: Five weeks of paid leave per year, in addition to national holidays and rest & relaxation (RTT) days.

**High tech**: Access to high performance office equipment and gadgets, including Apple products.

**Transport**: Ledger reimburses 75% of your preferred means of transportation.

**Discounts**: Employee discount on all our products.

We are an equal opportunity employer for all without any distinction of gender, ethnicity, religion, sexual orientation, social status, disability or age.

LI-RDP #LI-Hybrid