Sales Manager

**Description**

**Service Sales Manager**:
Hitachi Energy is a global technology leader advancing the world's energy system to be more sustainable, flexible, and secure. The company collaborates with customers and partners to pioneer technologies and enable the digital transformation required to accelerate the energy transition towards a carbon-neutral future. Hitachi Energy employs around 40,000 people in 90 countries and generates business volumes of approximately $10 billion USD. The company serves customers in the utility, industry, and infrastructure sectors with innovative solutions and services across the value chain.

Within Hitachi Energy, the High Voltage (HV) Products unit plays a crucial role. This unit offers a comprehensive range of high-voltage products, including gas-insulated switchgear (GIS), air-insulated switchgear (AIS), hybrid switchgear, generator circuit breakers, capacitor banks, instrument transformers, and surge arresters. These products are essential for the safe, reliable, and efficient transmission of electrical power. Hitachi Energy's commitment to innovation, sustainability, and customer satisfaction makes it a leader in the high-voltage products market, driving the energy transition forward.

**Your role**:
We are looking for a Service Sales Manager to join our BU High Voltage Service Unit in Beynost, France (Lyon area).

He/she will analyze service market potential, with full focus on installed base (IB) penetration and ensure customer relationship management and will lead and develop the Service Sales team to exceed the sales targets through high performance to ensure high levels of customer satisfaction.

**Your responsibilities**
- Creates, plan and implement service sales strategy by increasing the installed base (IB) penetration, effectively utilizing the approved Service database. Promote value add service product offerings.
- Achieves service sales volume by ensuring the team sells entire service portfolio.
- Participate in negotiations of major contracts to secure service sales volume.
- Ensures achievement of service sales targets, providing cost effective solutions to the customers and initiating improvement plans as needed.
- In collaboration with the Service sales team generate and identify service sales leads by analyzing the IB potential and targeting those new IB opportunities from emerging trends with the Service solutions available. Determine account and acquisition plans to support growth.
- Establishes long term customer relationships with key customers and decision makers by understanding the requirements, regulations and exhibiting high expertise in technical solutions and products. Ensure customer satisfaction issues are registered and responded to by team.
- Supports the team by participating in sales activities when needed. Responsible for feedback on sales development, distribution of resources for service sales activities and the current status of the market. Collaborate with Business Units and account teams to position different service offerings. Evaluate and share relevant information on installed base data, sales leads, customer’s and competitor’s solutions and marketing trends with the team.
- Monitors client financial status and reports any changes regarding risk to relevant internal partner teams. Identify and manage potential risks relating to contract agreements across customers/channels. Drive health and safety practices in own unit.
- Drives sales efficiency by ensuring adequate selling skills for service sales team members and that the area of responsibility is properly organized and staffed. Coach the team in formulating sales plans, in negotiating, and in developing customer segment expertise subordinates.
- Living Hitachi Energy's core values of safety and integrity, which means taking responsibility for your own actions while caring for your colleagues and the business.

**Your background**:

- Technical background (Engineering Degree preferred),
- At least 5 years of relevant experience preferable in high voltage service business,
- Availability to travel (France frequently, Europe occasionally),
- Fluent oral and written French and English,
- Excellent negotiation, teambuilding, networking and customer orientation skills.
- French version _

**Responsable des Ventes de Services**

Hitachi Energy est un leader technologique mondial qui fait progresser le système énergétique mondial pour le rendre plus durable, flexible et sécurisé. L'entreprise collabore avec des clients et des partenaires pour développer des technologies de pointe et permettre la transformation numérique nécessaire pour accélérer la transition énergétique vers un avenir neutre en carbone. Hitachi Energy emploie environ 40 000 personnes dans 90 pays et génère un volume d'affaires d'environ 10 milliards de dollars USD. L'entreprise sert des clients dans les secteurs des services publics, de l'industrie et des infrastructures avec des solutions et des services innov