Graduate / Junior Desktop Support Analyst

**About our group**:
The mission of the End User Services organisation is to enable the success of Seagate employees by providing exceptional services that set the standard for customer service, quality, professionalism, business technology and cost optimisation. To adapt to challenges on the horizon, End User Services must continually innovate new processes and embrace new platforms. End User Services is part of Corporate IT.

**About the role - you will**:
The Graduate / Junior Desktop Support Analyst will:

- Leverage your creativity in solving hardware and software issues related to an end user’s computer.
- Learn how to quickly adapt to situations faced by the end user in a fast-paced environment.
- Gain real world experience in configuring, deploying, maintaining and troubleshooting computer hardware in an enterprise environment.
- Obtain a general understanding of the Active Directory environment.
- Learn how to follow processes and procedures to ensure a high quality of work is delivered to the end-user with mínimal disruptions.
- Build experience with maintaining password security, data integrity, and file system security for the laptop environment utilizing Bitlocker.
- Document trouble tickets from inception through closure in an Enterprise Incident Management System such as Service Now.
- Gain experience with Microsoft’s System Center Configuration Manager (SCCM) and Microsoft Endpoint Configuration Manager (MECM).
- Follow Seagate Technology’s COVID protocols such as daily temperature screening, daily health screening questionnaire, social distancing, mandatory mask-wearing and hand sanitization

**About you**:
You are are are recent graduate, or junior Desktop Support Analyst, Administrator where you can leverage your creativity in solving complex hardware and software issues related to an end user’s computer as well as:

- Learn how to quickly adapt to situations faced by the end user in a fast-paced environment.
- Gain real world experience in configuring, deploying, maintaining and troubleshooting computer hardware in an enterprise environment.
- Obtain a general understanding of the Active Directory environment.
- Learn how to follow processes and procedures to ensure a high quality of work is delivered to the end-user with mínimal disruptions.
- Build experience with maintaining password security, data integrity, and file system security for the laptop environment utilizing Bitlocker.
- Document trouble tickets from inception through closure in an Enterprise Incident Management System such as Service Now.
- Gain experience with Microsoft’s System Center Configuration Manager (SCCM) and Microsoft Endpoint
- Configuration Manager (MECM).
- Follow Seagate Technology’s COVID protocols such as daily temperature screening, daily health screening questionnaire, social distancing, mandatory mask wearing and hand sanitization.
- You are an excellent communicator, both verbally and in written form. You must be able to communicate with customers, peers, and management concerning the status of cases, problems, or suggestions.
- You can demonstrate experience in creating and executing innovative solutions to solve complex technical support problems.
- You have experience using critical thinking skills to identify and resolve technical issues.
- You have the ability to take proactive, corrective actions, to resolve issues in advance of system problems.

**Your experience includes**:

- A good understanding of computer hardware and software troubleshooting and issue resolution.
- SharePoint, Teams, OneDrive and OneNote)
- Experience troubleshooting issues in a Windows 10 OS environment

You may also have (nice to have but not mandatory):

- Experience with Bitlocker encryption
- Experience with MECM computer management
- Experience with Active Directory computer and groups management
- Bachelor's Degree and/or equivalent experience

**Location**:
Paris (you must live within 1 hour of our Paris office (please check your location)