Apprenticeship: Customer Renewal Executive

**We help the world run better**

At SAP, we enable you to bring out your best. Our company culture is focused on collaboration and a shared passion to help the world run better. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and future-focused work. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from.

**What you'll do**
As a Customer Renewals Executive, you are responsible for delivering end-to-end renewal execution through partnership with Customer Engagement Executives and the extended account team. You are responsible for interfacing with customers on SAP’s behalf to negotiate commercial terms and drive incremental revenue.

Renewal Execution Tasks:

- Provide end-to-end renewal execution support; maintain knowledge of commercial negotiation, product portfolio and entitlement metrics, and support on transactional steps related to renewals and replacements.
- Leverage internal SAP networks to navigate cross-functionally and regionally.
- Possess knowledge of SAP Cloud Terms and Conditions.
- Understand and deploy negotiation methods that are mutually beneficial to SAP and the customer.
- Knowledgeable in commercial metrics and forecasting principles.

Monitoring Specific Commercial Programs to mitigate churn and increase revenue:

- Pulling out Reports.
- Interacting with other CRE’s of the different Regions to ensure proactivity and execution

**Duration**: 12 to 24 months
**Start date**: september 2025

**What you bring**
- Last year of Bachelors' or Master's in Business school, sales strategy or equivalent
- First experience in a customer facing role with ability to influence different stakeholders using strong relationship and communication skills.
- First Commercial negotiation experience.
- Proven ability to organize and prioritize tasks while being process oriented.
- Communicate clearly both orally and in written form in English and French.

**Meet your team**

In the Customer Renewals Center, our people and our culture are central to our success Customer Renewals Executives demonstrate skills and knowledge in the area of renewal strategy, deal architecture, customer negotiation and internal navigation of commercial and legal teams. If you’re looking for a new challenge, on an impactful and supportive team, the Customer Renewal Center is the place for you

**Bring out your best**

**We win with inclusion**

SAP’s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone - regardless of background - feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better and more equitable world.

**EOE AA M/F/Vet/Disability**:
Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, age, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability.

Requisition ID: 426731 | Work Area: Sales | Expected Travel: 0 - 10% | Career Status: Student | Employment Type: Limited Full Time | Additional Locations: #LI-Hybrid.