Automotive Customer Care

il y a 4 jours

Paris er, France workster.jobs Temps plein

German or Dutch-speaking Automotive Customer Care Expert

Workster partners with a leading French based BPO who are growing their internal Automotive Customer Support department in German and Dutch.

Location: Gennevilliers (Paris)

**Your Role**
- General information requests: basic questions regarding dealerships location, cars, options, warranty etc.
- Complaint management: complaints up to a certain level of complexity, no complaints with legal or financial impact ; telematics cases
- Telematics: technical queries related to the vehicle (GPS, Bluetooth, smartphone connection), and online account for those who are already part of our client base (reset password, connection not working, etc.)

**Your Qualifications**
- Excellent Dutch or German level (C1) and good English skills (B2-C1)
- Excellent interpersonal skills
- An interest in the Automotive sector is a plus
- Being proactive and dynamic in how you deal with customers
- Commercially business savvy and number oriented
- Shift rotation 08 AM - 08 PM, from Monday to Saturday. 36 hours a week.

**The Offer**
- Career progression in a big company
- Base salary & language bonus
- Monthly performance bonuses
- Medical and life insurance
- 50% of the public transport fee reimbursed
- Access to the restaurant of the company, and to the Work Council.
- Wellness coaching sessions to ensure awareness of wellness resources and to ensure job adjustment.

Pay: 20,000.00€ - 27,000.00€ per year

Work Location: In person

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