Vp Customer

**L'entreprise** Give meaning to your career by shaping a sustainable future with mylight150. By joining our teams, you will have a real impact on the energy transition and actively contribute to our mission: making solar the primary energy source in Europe.**

mylight150, a manufacturer of future energy solutions, develops technologies and software for solar self-consumption and energy management. We are at the forefront of photovoltaics and electricity consumption control.

As a green electricity supplier to over 10,000 households, we develop tailored solutions to reduce home electricity bills by at least 50%. The group relies on a sales and distribution network to deliver our products to HVAC professionals and companies across France, Spain, Romania, and Switzerland.

With over 100 open positions in 2024, various career paths, and operations in 4 countries, we are seeking numerous talents. If you're looking to join a company with a positive impact, while thriving in a fast-growing environment (with €100 million raised in 2023), join us
**Description du poste**

Myligh150 is a fast growing company looking to hire a VP of Customer. With a diverse customer base, both direct and indirect sales channels, mylight150 wants to strengthen its customer-centric approach, with a focus on delivering excellent post-sales service and support.

The VP of Customer is responsible for leading and executing the company’s overall customer strategy, ensuring seamless customer experiences, whether customers are distributors, installers or end-users. This role oversees the customer journey, while also managing the customer service and call center operations. The VP of Customer will drive customer satisfaction, loyalty, and retention in a rapidly scaling business. This role ensures that the company can scale while providing a consistent, high-quality customer experience.

**Key Responsibilities**
- **Customer Experience & Sales Channel Management**:
Oversee the complete customer journey to ensure a consistent, high-quality experience at each stage. Collaborate with sales teams and partners to enhance customer engagement and loyalty.
- **Call Center & Customer Support Operations**:
Ensure the efficiency of the call center by promptly addressing customer inquiries. Set performance standards (KPIs) and implement tools to enhance service quality.
- **Customer Feedback & Insights**:
Collect and analyze customer feedback to guide strategic decisions and optimize services and products.
- **Leadership & Collaboration**:
Lead and develop customer service teams, fostering a customer-focused culture. Collaborate closely with product, marketing, and logistics teams to align with customer needs.
- **Performance & Technology Management**:
Define KPIs, monitor customer satisfaction metrics (CSAT, NPS), and implement initiatives for service excellence. Integrate CRM tools and technologies to optimize and automate customer support processes.

**Profil recherché** Experience**
- Master’s degree in Business, Marketing or related field
- 10+ years of experience

**Expertise**
- Proven leadership experience in customer-facing roles, ideally in a scale-up environment or similar fast-growing company.
- Experience in managing direct and indirect sales channels, or working with third-party partners like installers.
- Experience managing a customer call center or customer support operations.
- Fluent in French and English

**Soft Skills**
- Excellent communication, leadership, and people management skills, with a strong customer-first mindset.
- Data-driven approach, with the ability to use customer insights to drive decision-making and strategy adjustments

**Contractual Conditions**
- **Contract Type**: Permanent (CDI)
- **Compensation and Benefits**: Compensation commensurate with profile and experience. Meal vouchers, RTT (additional paid leave), Health Insurance.
- **Work Location**: Lyon 6 (69).
- **Recruitment Process**:

- Video interview with a member of the Talent Acquisition Team
- Video interview with Ondine Suavet Co-CEO (in english)
- In-person interview at our offices: Use Case discussion with our CMO & our Sales Director
- Last Round with Virgile Suavet, Co-CEO & our HR Director (videos interviews)